HR Operations Specialist

Shurtape Technologies, LLC; Hickory (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Collaborative workspace

Team building activities

Work-life balance initiatives

Job summary

Shurtape Technologies, LLC in Hickory, North Carolina, is seeking an HR Operations Specialist to support HR Service Center operations and maintain HRIS functionality. This integral role emphasizes strong customer service and technical skills.

You will manage HR-related inquiries, uphold data integrity, and leverage analytics for decision-making. Ideal candidates should possess 2-4 years of HR experience and proficiency with tools like Microsoft Excel and Paycom.

Qualifications

• 2-4 years’ Human Resources experience.
• Requires advanced computer skills, specifically in Microsoft Excel.
• Strong analytical, problem-solving, and technical troubleshooting skills.

Responsibilities

• Provides employees with accurate responses to HR-related questions.
• Maintains HRIS records and processes employee data transactions.
• Troubleshoots HRIS issues and partners with internal teams.

Skills

Customer service

Data analysis

Technical troubleshooting

Communication

Education

Bachelor's degree preferred

Tools

Microsoft Excel

HRIS (Paycom)

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

SUMMARY OF POSITION

The HR Operations Specialist is responsible for fostering and maintaining positive relationships with internal and external customers while supporting HR Service Center operations and Human Resource Information Systems (HRIS). This role combines strong customer service with technical expertise to maintain data integrity, support system functionality (Paycom), and deliver reporting and analytics that drive efficient HR processes.

The HR Operations Specialist serves as a key resource for employees and managers by resolving HR-related inquiries, troubleshooting system issues, and leveraging data to support compliance, decision-making, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides employees with accurate, consistent and timely responses to HR-related questions, policies, and procedures, with a focus on first-contact resolution
• Guides employees and managers through self-service tools and HRIS (Paycom) functionality
• Maintains HRIS records by processing employee data transactions, updates, and audits to ensure accuracy and data integrity
• Troubleshoots HRIS issues and partners with internal teams and vendors to resolve system-related concerns
• Builds, maintains, and runs standard and ad hoc reports from the HRIS to support HR operations, leadership requests, and compliance needs
• Analyzes HR data using Excel (pivot tables, lookups, formulas) to identify trends, resolve discrepancies, and support decision-making
• Conducts regular audits of HR data across systems, including payroll, time and attendance, and employee records
• Supports HRIS maintenance activities including system updates, workflows, testing, and user access/security administration
• Maintains all HR-related records based on the HR records retention schedule
• Monitors and audits employee timecards to ensure accurate payroll processing
• Assists with onboarding activities, including employee system setup and data validation
• Completes external requests such as unemployment claims, employment verifications, and government agency inquiries
• Identifies opportunities to improve HR systems, reporting, and processes to increase efficiency and reduce manual work
• Assists with training employees and managers on HR systems, tools, and processes
• Remains engaged with employees by attending meetings, help sessions, and supervisor trainings as needed

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB REQUIREMENTS

• 2-4 years’ Human Resources experience
• Bachelor's degree preferred
• Requires advanced computer skills, specifically Microsoft Excel (pivot tables, lookups, data analysis), Word, Outlook, and PowerPoint
• Experience with an HRIS system, preferably Paycom
• Requires prior knowledge of principles, practices, and legal regulations related to human resources
• Requires knowledge of various human resources laws and regulations
• Requires the ability to handle confidential information and business documents in a professional manner
• Strong analytical, problem-solving, and technical troubleshooting skills
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage multiple priorities
• Self-motivation and enthusiasm
• Ability to work independently and in a collaborative team environment

PHYSICAL DEMANDS

• Ability to work in front of a laptop or PC workstation for extended periods of time
• Occasional standing, sitting, walking, and talking on the phone

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

EQUAL OPPORTUNITY EMPLOYER

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affimative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.