Benefits Specialist

Shurtape Industrial; Hickory (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Shurtape Technologies, LLC is seeking a Benefits Specialist to manage health and welfare programs, eligibility, and enrollments. You will partner cross-functionally to deliver compliant administrative services while safeguarding confidential employee data.

You will oversee leaves, COBRA, and vendor relationships, drive process improvements, and support annual Open Enrollment. A proactive, service-oriented mindset and strong regulatory knowledge are essential for success.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field preferred.
• 5+ years of progressive experience in employee benefits administration, leave management, or total rewards.
• SHRM-CP, PHR, CEBS, or related certification preferred.

Responsibilities

• Administer and serve as the primary SME for health and welfare benefit programs.
• Manage eligibility, enrollments, life events, terminations, and questions with accuracy.
• Oversee leave programs (FMLA, STD, LTD) including vendor coordination and payroll
• Serve as the primary contact for employees, managers, vendors, and third-party admins.
• Maintain vendor relationships and ensure data integrity and service delivery.
• Audit and reconcile eligibility files, payroll deductions, COBRA, and carrier records.
• Investigate and resolve benefit discrepancies and stakeholder concerns.
• Develop benefit procedures and communications for employee understanding.
• Support annual Open Enrollment activities and vendor coordination.
• Ensure compliance with federal/state/local regulations and audit readiness.
• Support wellness initiatives and employee engagement related to benefits.

Skills

Benefit administration

Regulations knowledge

Customer service

Multi-priority management

Analytical skills

Vendor management

Excel proficiency

HRIS/Paycom

Education

Bachelor’s degree in HR or related field

SHRM-CP / PHR / CEBS or similar certification

Tools

Microsoft Office

HRIS systems

Job description

Join a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

About Us

Join a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more.

In addition to our specialty adhesive products, we offer well‑known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T‑Rex®, Kip®, and Pro Tapes®.

We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.

What We Offer

• A company that truly values your contributions
• A place where you can grow, make an impact, and be part of something meaningful
• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

More Than Just Tapes...

In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.

We Ask for the Best, and Offer the Best in Return

We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward‑thinking, fast‑paced, and supportive team, we’d love to hear from you!

Our tapes may do the sticking, but it’s our people who hold it all together.

Summary Of Position

The Benefits Specialist serves as the primary administrator and subject matter expert for the Company’s health and welfare benefit programs, ensuring the accurate, compliant, and efficient administration of employee and retiree benefits. This role independently manages day‑to‑day benefit operations, including health, welfare, disability, leave, COBRA, flexible spending, and retiree programs. The Benefits Specialist serves as a trusted resource for employees, leaders, vendors, and third‑party administrators, partnering cross‑functionally to deliver exceptional service, maintain data integrity, ensure regulatory compliance, drive continuous process improvement, and safeguard highly confidential employee, medical, and compensation‑related information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Administer and serve as the primary subject matter expert for all health and welfare benefit programs, including medical, prescription drug, dental, vision, life insurance, disability, Flexible Spending Accounts (FSA), COBRA, leave of absence programs, and retiree benefits.
• Manage all aspects of benefit eligibility, enrollments, life events, beneficiary changes, terminations, claims administration, and questions while ensuring accuracy and compliance.
• Oversee administration of FMLA, Short‑Term Disability (STD), Long‑Term Disability (LTD), and other leave programs, including employee guidance, issue resolution, vendor coordination, reporting, and payroll partnership.
• Serve as the primary point of contact for employees, managers, vendors, and third‑party administrators, providing exceptional customer service and resolving complex benefits issues.
• Maintain and manage vendor relationships, ensuring accurate data exchanges, timely issue resolution, service delivery, and compliance with plan provisions.
• Review, audit, and reconcile eligibility files, payroll deductions, COBRA administration, dependent verification, and carrier records to ensure data integrity and accuracy.
• Investigate and resolve benefit discrepancies, escalated employee concerns, and administrative issues, making recommendations and implementing corrective actions as needed.
• Develop, maintain, and communicate benefit procedures, educational materials, and employee communications to enhance understanding and utilization of benefit programs.
• Support annual Open Enrollment activities, including system configuration, testing, communications, employee education, auditing, and vendor coordination.
• Ensure compliance with all applicable federal, state, and local regulations governing employee benefits, maintaining required documentation, reporting, and audit readiness.
• Support wellness, health management, and employee engagement initiatives while identifying opportunities to improve benefit administration processes and employee experience.
• Handle confidential employee, medical, and organizational information with the highest degree of discretion and professionalism.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced knowledge of employee benefit plan administration, including health and welfare, disability, leave management, COBRA, and retirement‑related benefits.
• Demonstrated knowledge of applicable federal and state regulations, including HIPAA, ERISA, COBRA, FMLA, ADA, ACA, Section 125 plans, Medicare, Social Security, and DOL requirements.
• Strong customer service, consultation, and relationship management skills with the ability to effectively communicate complex benefit information to employees at all levels.
• Proven ability to manage multiple priorities independently while maintaining exceptional attention to detail, accuracy, and confidentiality.
• Strong analytical, auditing, problem‑solving, and decision‑making skills with the ability to identify trends, resolve discrepancies, and recommend improvements.
• Experience managing vendor and third‑party administrator relationships and service delivery.
• Intermediate proficiency in Microsoft Office applications, including Excel for data analysis.
• Experience with HRIS and benefits administration systems; Paycom experience preferred.

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred; equivalent combination of education and experience considered.
• 5+ years of progressively responsible experience in employee benefits administration, leave management, or total rewards.
• SHRM‑CP, PHR, CEBS, or related professional certification preferred.

PHYSICAL DEMANDS

• Ability to work in front of a laptop or PC workstation for extended periods of time
• Occasional standing, walking, and talking on the phone

WORK ENVIRONMENT

Our office is designed to bring people together. It’s an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well‑equipped workspace, foster team building through activities and social events, and prioritize work‑life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and affirmative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.