HR Operations Specialist

Local Crafts; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

Local Crafts is seeking a dedicated HR Operations Specialist to manage employee benefits and optimize HR systems in a fully remote role. The ideal candidate will thrive in a fast-paced environment, ensuring efficient HR operations while contributing to a people-first culture. Join a growing eCommerce team to make a direct impact through strategic problem-solving and detailed execution.

Benefits

Multiple medical, dental, and vision plan options

401(k) Retirement Savings Plan with Employer Match

Generous paid time off and holiday pay policies

Employee discounts at all Local Crafts companies

Qualifications

• 3-4+ years of progressive HR experience.
• Advanced skills in ADP Workforce Now required.
• Strong knowledge of employee benefits programs.

Responsibilities

• Administer employee benefits programs including health and retirement plans.
• Serve as HRIS administrator for ADP Workforce Now.
• Support employee lifecycle and compliance with employment laws.

Skills

Analytical skills

Organizational skills

Communication skills

Attention to detail

Education

HR or ADP certifications

Tools

ADP Workforce Now

Job description

Fully Remote / Full Time

We are not considering candidates from 3rd party recruiters or able to sponsor candidates.

The Challenge and The Opportunity

About Us

Local Crafts is a fast-growing eCommerce company with a team of 175+ employees (and counting). We're on a mission to deliver top-quality crafting supplies while building a people-first culture that scales with us. As we grow, we're investing in smarter systems and stronger processes—and that's where you come in.

About The Role

We're seeking a highly capable HR Operations Specialist to manage employee benefits, own and optimize our HRIS (ADP Workforce Now), and support core HR operations. This is a key role on a lean, collaborative HR team, perfect for a hands-on professional who thrives in dynamic environments and wants to make a direct impact on people, systems, and process efficiency.

The ideal candidate is a well-rounded HR professional who can switch seamlessly between strategic problem-solving and detailed execution. You'll serve as the go-to person for all things related to employee benefits, HR systems, and day-to-day people operations.

Key Responsibilities

Benefits Administration

• Administer benefit programs including health, dental, vision, FSA/HSA, life, disability, and 401(k)
• Lead open enrollment including planning to execution, including employee communication, vendor coordination, and system setup
• Respond to employee questions and assist with claims, eligibility, and life events
• Ensure compliance with ACA, COBRA, HIPAA, ERISA, and other applicable regulations
• Monitor benefit trends and assist with plan evaluation and design recommendations
  
  
  

HRIS Administration (ADP Workforce Now)

• Serve as the in-house expert and primary administrator for ADP Workforce Now (current version), including HR, Benefits, and Time modules
• Maintain and configure system modules, workflows, access levels, and data integrity
• Partner with HR, payroll, and IT to ensure accurate data processing across the employee lifecycle
• Troubleshoot issues, implement system enhancements, and manage vendor communications
• Ensure clean data practices, troubleshoot system issues, and lean new feature roll-outs
• Train employees on system use and self-service functionality
  
  
  

HR Generalist Support

• Support employee lifecycle including on-boarding, role changes, HRIS entries, and off-boarding
• Serve as a point of contact for employee inquiries related to policies, benefits, and procedures
• Manage Leaves of Absence under federal, state, and company policies
• Assist in employee relations matters, documentation, and investigations as needed
• Ensure compliance with federal, state, and local employment laws
• Contribute to department process improvements, handbook updates, and culture-building initiatives
  
  
  

Requirements

Qualifications

• 3-4+ years of progressive HR experience across HR operations, benefits, and HRIS administration
• Advanced ADP Workforce Now skills, including system setup, troubleshooting, and reporting
• Strong knowledge of employee benefits programs and regulatory requirements
• Familiarity with HR best practices, employee lifecycle processes, and compliance reporting
• Excellent analytical, organizational, and communication skills
• High level of integrity and attention to detail
• Applicants must be authorized to work for any employer in the U.S
• Upon a conditional offer of employment, a criminal background check will be required
  
  
  

Preferred:

• HR or ADP certifications (e.g., PHR, SHRM-CP, ADP Certified Specialist)
• Experience with additional ADP modules (HR, Time & Attendance, Benefits, etc.)
• Exposure to multi-state or remote workforce environments
  
  
  

Benefits

Compensation

We provide a competitive compensation package and pay rates are based on your skills and experience and weighted by geographical location.

The starting pay for this role is $31.00 to $34.00 per hour DOQ plus annual bonus based on company performance and profitability.

Benefits

• Multiple medical, dental and vision plan options after 30 days(with company contributions to the premium costs).
• Healthcare Savings and Flexible Spending Accounts
• Company-paid Life, AD&D, Short Term Disability, Long-Term Disability, and worldwide travel assistance benefits
• Voluntary life and income replacement plans
• Robust Employee Assistance Program that includes counseling, legal, financial and health advocacy services
• 401(k) Retirement Savings Planwith Employer Match.
• Generous paid time off and holiday pay policies
• Employee discounts at all Local Crafts companies!!