HR Operations & ServiceNow Support Coordinator

Washington University in St. Louis; St. Louis (MO); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Metro U-Pass

Retirement plan

Tuition assistance

Job summary

Washington University in St. Louis is seeking a friendly, detail‑oriented HR operations support professional to assist with service center inquiries. The role emphasizes handling Service Now processes, guiding ticket resolution, and maintaining clear documentation to improve efficiency.

The ideal candidate will have a high school diploma and 2 years in a large HR/payroll environment, plus strong Microsoft Office skills for daily operations and reporting.

Qualifications

• High school diploma or equivalent.
• 2 years of experience in a large, complex HR/payroll service center environment.
• Proficient in Microsoft Excel, Outlook, PowerPoint, Word.

Responsibilities

• Provides oversight, guidance and resolution for the operational processes in Service Now.
• Interfaces with multiple levels of support with the goal of ticket resolution.
• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.
• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.
• Provides additional duties as assigned.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Website Navigation

Education

High school diploma

Job description

Washington University in St. Louis is seeking a friendly, detail‑oriented HR operations support professional to assist with service center inquiries. The role emphasizes handling Service Now processes, guiding ticket resolution, and maintaining clear documentation to improve efficiency.

The ideal candidate will have a high school diploma and 2 years in a large HR/payroll environment, plus strong Microsoft Office skills for daily operations and reporting.