HR Operations Manager

Catapult, North Carolina; Raleigh (NC); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Catapult in Raleigh, NC seeks an experienced HR Operations Manager to build and lead a new HR operations function across multiple sites. This onsite leadership role will shape service delivery, implement a new operating model, and partner with Talent Acquisition, Benefits, Compensation, Employee Experience, and HR Technology.

The ideal candidate has 8+ years of HR leadership, strong process-improvement experience, and proficiency with HRIS (Dayforce or similar).

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field.
• 8+ years of progressive HR experience with breadth across HR disciplines.
• 3+ years in leadership within HR Operations or Shared Services.

Responsibilities

• Oversee HR service delivery across the employee lifecycle.
• Standardize HR programs, policies, processes, and workflows.
• Lead a team of HR professionals and set development plans.
• Partner with leaders and HR COEs to deliver integrated HR solutions.
• Drive HR process improvement and leverage analytics for decisions.

Skills

Leadership

HR Operations

Process Improvement

HR Systems Analytics

Education

Bachelor's in HR/Business/Org Dev

Tools

Dayforce or HRIS

Job description

At Catapult, we are assisting our member with a confidential search for an HR Operations Manager for a new role in Raleigh, NC.

HR Operations Manager

Raleigh, NC Area (Onsite Leadership Role)

Build Something New. Lead What Comes Next.

Our client is seeking an experienced HR Operations Manager to lead a newly created HR Operations function within a growing, multi-site organization.

This is a rare opportunity for an HR leader who wants to do more than maintain existing processes. The selected candidate will help implement a new HR operating model, lead a team of HR professionals, and shape how HR services are delivered across the organization.

If you're energized by building teams, improving processes, influencing business leaders, and creating outstanding employee experiences, we'd love to speak with you.

Why This Opportunity Stands Out

• Newly created leadership position with high visibility
• Opportunity to build and develop an HR Operations team
• Strong executive support and investment in HR
• Partner closely with Talent Acquisition, Benefits, Compensation, Employee Experience, and HR Technology leaders
• Join an organization experiencing continued growth and transformation
• Make a lasting impact on employee and manager experiences across multiple locations

What You'll Do

Lead HR Operations

• Oversee HR service delivery across the employee lifecycle
• Ensure consistent execution of HR programs, policies, and processes
• Establish service standards, workflows, documentation, and escalation procedures
• Identify opportunities to improve efficiency, responsiveness, and service quality

Partner with Leaders

• Support leaders on employee relations, performance management, workforce planning, and organizational effectiveness
• Serve as a trusted advisor for complex employee and manager issues
• Collaborate with HR Centers of Excellence to deliver integrated HR solutions

Drive Process Improvement

• Lead initiatives to standardize and optimize HR processes
• Utilize HR technology, reporting, and analytics to improve decision-making
• Create tools, resources, and workflows that simplify HR operations

Develop and Lead a Team

• Coach and mentor HR team members
• Establish performance expectations and development plans
• Foster a culture of accountability, collaboration, and continuous improvement

What We're Looking For

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field
• 8+ years of progressive HR experience with broad exposure across multiple HR disciplines
• 3+ years of leadership experience within HR Operations, Shared Services, HR Business Partner, or similar functions
• Experience leading process improvement initiatives and driving operational excellence
• Strong experience utilizing HR systems, reporting, analytics, and workflow tools

Preferred Qualifications

• Bilingual in Spanish and English
• Master's degree
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Experience supporting multi-site or geographically dispersed organizations
• Experience with Dayforce or similar HRIS platforms

Ideal Candidate

We're looking for a well-rounded HR leader who has experience across multiple HR functions.

The ideal candidate will bring:

• Strong business acumen
• Exceptional leadership and relationship-building skills
• Experience managing change and influencing stakeholders
• A continuous improvement mindset
• The ability to balance strategy with execution
• A passion for building teams and developing talent

Additional Details

• Office-based leadership role
• Travel to company locations will be required
• Opportunity to work alongside an experienced and highly collaborative HR leadership team
• Competitive compensation and benefits package available