HR Operations Coordinator

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Inspire Brands is seeking a People Link Specialist to provide general HR support across Operations and Support Centers. You will handle HR inquiries, assist with background checks, I-9 processes, data integrity, and onboarding backups while upholding compliance and confidentiality.

Applicants should have an associate/technical degree in HR or equivalent experience and demonstrated experience with HR systems and MS Office tools. Join a team delivering consistent, compliant HR services at scale.

Qualifications

• Associate/technical degree in Human Resources or equivalent experience.
• Experience using HR systems and handling HR processes.
• Strong communication and customer service skills.

Responsibilities

• Provide general HR support to team members and field managers.
• Answer calls and inquiries to assist with HR systems and processes.
• Assist with background checks, I-9/E-Verify, PTO, and related compliance tasks.
• Maintain and support enterprise Employee Case Management System and SLAs.
• Support onboarding processes and participate in special HR projects as needed.

Skills

Verbal & written communication

Time management

Customer service

Confidentiality

HR systems

Education

Associate/technical HR degree

Tools

HRIS System

E-Verify / I-9

Learning Management System

Job description

Provide support for all HR functions across the Inspire Brands Operations and Support Centers. Ensure compliance throughout all Inspire Brands affiliates and protect the company with consistency, adherence to regulations and laws. This position will also be responsible for defined processes within Talent Management and various administrative tasks as assigned. The People Link Specialist will develop a working knowledge of Background Checks, the I-9 process, and data integrity.

RESPONSIBILITIES

• Provide general Human Resources support to team members and field managers by applying basic knowledge of HR concepts and procedures via multiple contact formats.
• Answer incoming calls and respond to incoming written inquiries to provide general HR support to all team members on all HR related systems and processes and procedures.
• including: Employee Relations HRIS System Access E Verify / I-9 Compliance PTO Background Checks Learning Management Systems
• Prioritize and support administrative work for various Human Resources departments
• Maintain enterprise Employee Case Management System, which includes: Monitor Employee Systems for critical issues and escape as required Ensure cases are completed and closed per SLAs
• Respond to/Provide administrative HR support for incoming employment-related subpoenas & security clearance responses
• Manage compliance for terminated team member files and manage active manager files
• Respond to Unemployment claims, appeals and hearings
• Act as a back-up for the onboarding process in the Support Centers
• Perform miscellaneous administrative tasks as necessary and participate with special projects, as needed

EDUCATION QUALIFICATIONS

A two-year associate/technical degree in Human Resources or equivalent experience and training.

EXPERIENCE QUALIFICATION

Prior experience using HR systems.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Effective verbal and written communication
• Basic problem solving
• Effective time management
• Excellent customer service
• Proficient with Microsoft Office suite
• Ability to maintain confidential information
• Able to execute pre-defined processes from detailed written or verbal instructions and apply knowledge of the process for follow-up and troubleshooting Inspire

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.