HR Operations Associate, Human Resources

New York Life; New York (NY); Hybrid; USD 65,000 - 93,000; Full time

Job summary

New York Life Insurance Co. is seeking an HRIS Associate to join the HR Services & Solutions team hybrid - 3 days per week.

The role focuses on assessing and implementing new SuccessFactors Employee Central functionality, troubleshooting issues, and deploying enhancements to improve HR user experience. You will collaborate with HRBPs, COEs, and Tech, review release notes, test new features, and ensure data integrity while supporting business processes and system integration across the

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of relevant experience, specifically in SuccessFactors Employee Central configuration.
• Knowledge of key HR business processes.
• Strong written and verbal communication skills.

Responsibilities

• Develop relationships with HRBPs, HR COEs and Tech to provide support and assistance with system issues
• Examine release notes and new functionality and make recommendations to management for future progress and process improvements
• Assist in testing and deploying new functionality, enhancements, and system fixes
• Uploading various data files to ensure data integrity and smooth processes
• Partner with the SuccessFactors support team in configuring systems to support HR business processes and troubleshooting issues
• Engage with others on the team and in the community on process improvement through technology and research solutions and best practices
• Interpret business requirements to develop meaningful solutions

Skills

SuccessFactors EC

HRIS

Data integrity

Education

Bachelor’s degree preferred

Job description

Location Designation: Hybrid - 3 days per week

Position Summary

The HRIS Associate supports the HRIS team, within HR Services & Solutions, in assessing and implementing new system functionality, trouble-shooting issues, and deploying enhancements. The individual in this position must have experience with the Employee Central module of SuccessFactors. and will work closely with the current subject matter experts to ensure all business needs are being met and fully enabled. The HRIS Associate is expected to develop an understanding of overall system integration, capabilities and new functionality that will improve and support the customer and HR user experience.

Major Responsibilities

• Develop relationships with HRBPs, HR COEs and Tech to provide support and assistance with system issues
• Examine release notes and new functionality and make recommendations to management for future progress and process improvements
• Assist in testing and deploying new functionality, enhancements, and system fixes
• Uploading various data files to ensure data integrity and smooth processes
• Partner with the SuccessFactors support team in configuring systems to support HR business processes and troubleshooting issues
• Engage with others on the team and in the community on process improvement through technology and research solutions and best practices
• Interpret business requirements to develop meaningful solutions

Required Qualifications

• Bachelor’s degree preferred
• 1-3 years of relevant experience, specifically in SuccessFactors Employee Central configuration
• Knowledge of key HR business processes
• Strong written and verbal communication skills. Must be able to summarize and clearly explain information to others
• A self-starter with the ability to operate independently but to also partner as part of a team
• Quick learner, able to pick up new skills and knowledge quickly
• Ability to work effectively with cross-functional and external partners
• Detail-oriented, organized, analytical, and resourceful

Pay Transparency

Salary Range: $65,000-$92,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.