HR Operations Assistant Analyst (Employee Relations).

PepsiCo; Missouri; Remote; USD 50,000 - 79,000; Full time

Job summary

An established industry player is seeking a detail-oriented HR Operations Assistant Analyst to join their Employee Relations team. This remote role offers a unique opportunity to engage in investigations, support employee relations, and ensure compliance with legal standards. The ideal candidate will possess strong communication skills, an investigative mindset, and the ability to manage sensitive information with confidentiality. With a competitive salary and comprehensive benefits, this position not only promises professional growth but also the chance to make a meaningful impact in a dynamic work environment.

Benefits

Paid Time Off

Parental Leave

Vacation

Sick Leave

Comprehensive Medical Benefits

Dental Insurance

Vision Insurance

Disability Insurance

Retirement Plan

Employee Assistance Program

Qualifications

• 2-3 years of experience in HR, Employee Relations, or Investigations.
• Experience with investigations, discipline, and statement-taking.

Responsibilities

• Organize and disseminate cases efficiently and timely.
• Interact with employees regarding employee relations matters.

Skills

Verbal Communication

Written Communication

Investigative Skills

Data Entry

Critical Thinking

Customer Service

Education

Bachelor’s Degree

Master’s Degree

Tools

Microsoft Office

Job description

HR Operations Assistant Analyst (Employee Relations)

Join to apply for the HR Operations Assistant Analyst (Employee Relations) role at PepsiCo.

Overview

The HR Ops Coordinator will be part of the PBNA HR Operations Employee Relations Center of Excellence. The role involves supporting PBNA E2E Speak Up Investigations, Employee Investigations, and Appeals Investigations. Over time, the role will expand to support HR Operational Transactional work related to Employee Relations.

The ideal candidate can learn new processes quickly, think strategically, possess excellent verbal and written communication skills, have an investigative/curious mindset, and maintain high confidentiality and customer service standards.

Responsibilities

• Organize and disseminate cases efficiently and timely.
• Interact with employees and leaders via phone, email, and Teams regarding employee relations matters; conduct interviews, review evidence, and analyze action items related to policy violations, making recommendations for resolution.
• Gather, summarize, and report on Speak Up cases verbally and in written form.
• Follow protocols to deliver excellent customer service and first call resolution.
• Perform on-call duties for weekends/evenings as needed.
• Handle sensitive data following security protocols.
• Multitask effectively, prioritize tasks, and work independently.
• Ensure transactions are resolved efficiently and in compliance with legal and company requirements.
• Act as an escalation point for administrative queries and support.
• Maintain HR systems ensuring data integrity and confidentiality.
• Proficient in data entry and Microsoft Office tools.
• Construct objective narratives during investigations involving input from stakeholders.
• Communicate professionally across all organizational levels.
• Meet deadlines and manage multiple projects.
• Perform ad hoc duties as assigned.

Other Information

This role is 100% remote, requiring a private home workspace.

Compensation and Benefits

• Salary range: $50,300 - $78,350.
• Salary based on skills, experience, and education.
• Includes paid time off, parental leave, vacation, sick leave, and bereavement.
• Comprehensive benefits: Medical, Dental, Vision, Disability, Reimbursement Accounts, Employee Assistance Program, Insurance, Retirement Plan.

Qualifications

• Bachelor’s Degree required; Master’s preferred.
• 2-3 years of experience in HR, Employee Relations, or Investigations, preferably in a union environment.
• Experience with investigations, discipline, and statement-taking.
• Experience in manufacturing, distribution, or sales environment preferred.
• Comfort with technology, systems, and data analytics.
• Strong communication and critical thinking skills.

EEO Statement

PepsiCo considers qualified applicants with criminal histories in accordance with applicable laws. We are an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.