HR Operations and Services Manager

Gfoat; College Station (TX); On-site; USD 75,468 - 86,788; Full time

Job summary

Gfoat is looking for a Senior HR Operations and Services Manager in College Station, Texas. This senior-level role involves managing HR operations, employee relations, compliance, and benefits administration, ensuring a high standard of HR service delivery.

The successful candidate will have a Bachelor’s Degree in Human Resources and 3-5 years of relevant experience. The position offers a competitive salary range between $75,468.00 - $86,788.20 and the opportunity to work in an inclusive, supportive environment.

Qualifications

• 3-5 years of HR experience focusing on operations and employee relations.
• Texas Driver’s License required.
• Strong problem-solving and decision-making abilities.
• Advanced proficiency in Microsoft products.

Responsibilities

• Oversee HR operational and fiscal functions.
• Lead employee relations functions and investigations.
• Manage leave administration programs.
• Ensure compliance with employment laws.

Skills

HR operations

employee relations

benefits administration

analytical skills

communication skills

Education

Bachelor’s Degree in Human Resources or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Hiring Range $75,468.00 - $86,788.20

Description

Under general direction of the Assistant Director, this senior level position is responsible for providing strategic direction and management oversight in the areas of employee relations, HR operations, benefits and leave administration, financial and fiscal processes, contracts, compliance, HRIS, records management, and HR-related initiatives. The HR Operations and Services Manager serves as a senior advisor on employee relations matters, ensures regulatory compliance, and supervises employees responsible for the delivery of HR operational services.

Principal Duties

• Coordinate and oversee HR operational and fiscal functions, including HR processes, contracts, fiscal procedures, expenditure monitoring, vendor relationships, project management, and financial reporting; provide strategic oversight of HRIS, workforce data management, and records management to ensure data integrity, confidentiality, and reporting accuracy; and lead HR operational initiatives.
• Provide leadership and direction to assigned staff, including prioritizing and assigning work, hiring, training, coaching, evaluating performance, and making recommendations regarding discipline and termination.
• Provide leadership and oversight of employee relations functions, including consultation on performance management, policy interpretation, investigations, corrective actions, and resolution of complex or sensitive workplace issues; serve as the escalation point for employee relations matters, ensuring consistent, equitable, and legally compliant application of policies and employment practices.
• Responsible for the development, implementation, and administration of health and wellness plans, initiatives, policies and programs for City employees and retirees; oversee plan design strategy, relationship management, resolution of complex benefits issues, and oversight of the Employee Clinic.
• Manage and oversee all aspects of leave administration, including FMLA, ADA, short‑term disability, accommodations, workers' compensation, modified duty, and other related programs, ensuring compliance with applicable laws and organizational policies.
• Provide organizational oversight of HR compliance across all functional areas; ensure compliance with federal, state, and local employment laws and regulations through policy development and governance, audit and reporting oversight, monitoring legislative changes, and implementation of compliant HR practices.
• Perform other related duties as assigned.

Qualifications

Required

• Bachelor’s Degree in Human Resources, business management or related field and three (3) to five (5) years of progressively responsible professional human resources experience with emphasis in HR operations, employee relations, benefits administration, and compliance; and one (1) year of supervisory experience; or an equivalent combination of education and experience.
• Texas Driver’s License.
• Demonstrated experience managing HR operational and fiscal functions, including budget development, expenditure monitoring, financial reporting, contract oversight, and vendor management.
• Knowledge of various local, state and federal laws, regulations, and statutes specific to employment, employee relations, corrective action processes, leave administration, and compliance practices.
• Experience with Benefits Administration including knowledge of Healthcare Laws.
• Strong analytical, problem‑solving, and decision‑making skills, with the ability to exercise sound judgment, manage risk, and maintain confidentiality.
• Ability to adapt to change while simultaneously maintaining focus on organizational and operational objectives and envisioning the bigger picture.
• Strong communication and interpersonal skills with demonstrated ability to communicate and interact effectively with all levels of staff, management, business contacts and internal/external partners.
• Advanced proficiency in Microsoft products, including Word and Excel, with the ability to learn software related to departmental functions.

Preferred

• Previous work experience in a Sr. HR Generalist, HR Operations Lead, or similar role.
• Three (3) to five (5) years of employee benefit plan administration.
• HR certifications such as PHR, SPHR, SHRM-CP, SHRM-SCP, PSHRA-CP, or CEBS.
• Experience leading or supporting organizational change initiatives, policy development, or large‑scale HR operational improvements.
• Knowledge of municipal government operations and public‑sector compliance requirements.
• Experience working in a matrix style or cross‑functional leadership environment.

An Equal Opportunity and Military Friendly Employer