Responsibilities
- Answer high call volume professionally while responding to internal and external inquiries
- Maintain a high level of customer service through timely response to emails and cases
- Scan and distribute agency mailings
- Ensure Withholding Orders are scanned and uploaded to ADP in a timely manner
- Support the HR team with data entry, data validation, and special projects as needed
- Process stop payments, direct deposit reversals, and off-cycle payments
- Complete employment and wage verifications
- Maintain a high level of confidentiality for all HR-related items
Education & Experience Qualifications
- High school diploma or GED required
Knowledge, Skills, and Abilities
- Computer literacy and experience using Microsoft Office suite (Word, Excel, Outlook)
- Strong analytical and problem-solving skills
- Excellent interpersonal, oral, and written communication skills
- Strong organizational skills with great attention to detail
- Ability to work in a highly structured team environment
- Ability to maintain strict adherence to outlined procedures