Hr operations

Teamware Solutions; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Contract Staff for HR Services to enhance EMEA-related HR Operations. This role is pivotal in improving the experience for candidates, employees, and managers through timely query resolution, onboarding, and maintaining accurate HR data. The ideal candidate will possess a minimum of 2 years of experience in HR Services, proficiency in HR applications like SAP and Success Factors, and excellent communication skills. If you are detail-oriented and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Minimum 2 years experience in HR Services and HR applications.
• Excellent written & verbal English communication skills are essential.
• Proficiency in MS tools and CRM tools is required.

Responsibilities

• Maintain efficient service delivery and respond to queries timely.
• Ensure accurate creation and maintenance of Employee HR records.
• Protect data privacy and adhere to confidentiality requirements.

Skills

HR Services

SAP

Success Factors

Workday

MS Excel

MS SharePoint

MS PowerPoint

CRM Tools

Attention to Detail

English Communication

Education

Graduation

Post-Graduation

Tools

ServiceNow

Microsoft CRM

SIEBEL

Job description

Location: HYD campus 2
• Estimated start date: ASAP
• Estimated end date: June 2025 and extension. max 18 months contract
• Daily schedule and OT estimate: 12 noon to 8:30 pm IST (NST - Night shift allowance is not there)
• Workspace type: Remote/WFH

Bill Rate:

Requirement:
Exp: 2 to 4 years
Notice period: Immediate
• Willingness to work Europe timings (12 Noon to 8.30 PM IST)
• Minimum 2 years experience in HR Services and any HR application like Success Factors, SAP, Workday, etc.
• Proficiency in SAP / Success Factors; MS Tools like SP, Excel; Knowledge of CRM Tools like Dynamics, ServiceNow, etc.
• Graduation but Post-Graduation (any specialization) will be an advantage
• Excellent written & verbal English communication - IMP
• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL, etc.)
• Knowledge of MS tools (SharePoint, Excel & PowerPoint)
• Attention to detail and ability to follow guidelines
• Ability to maintain highly confidential and sensitive information
• Ability to deliver against agreed objectives/service levels
• Ability to work effectively in a team and willingness to help others

Contract Description:
We are looking for a Contract Staff for HR Services to work on EMEA-related HR Operations – tasks and queries. The HR Services Delivery Center team plays a pivotal role in improving the Candidate, Employee, and Manager experience by providing timely and accurate query resolution, onboarding of candidates, maintaining accurate HR data of employees in HR Systems & supporting employee life cycle programs & processes (benefits, rewards, transfers, offboarding, etc.)

Key Accountabilities:
• Maintains efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
• Respond & resolve queries in a timely & accurate manner with employee experience at the core.
• Accountable to ensure Employee HR records are accurately created and/or maintained in HR Systems (SAP, Success Factors, MS Vacation, etc.)
• Takes complete ownership to close the data administration requests, including follow-up with the requestor to collect missing information and/or informing approval requirements.
• Maintains and follows the Desktop Procedures/KB articles defined for every transaction/query.
• Ensures the Maker-Checker process is followed, and Data Monitoring is done to ensure high quality of data in all HR tools.
• Working in a highly data sensitive environment, responsible for always protecting Data Privacy and adhering to confidentiality requirements to promote zero breach of compliance policies.

Skills and Qualifications:
• Willingness to work Europe timings.
• Minimum 2 years’ experience in HR Services and any HR application like Success Factors, SAP, Workday, etc.
• Graduation but Post-Graduation (any specialization) will be an advantage.
• Excellent written & verbal English communication.
• Exposure to Customer Relationship Management tools will be an added advantage (ServiceNow, Microsoft CRM, SIEBEL, etc.)
• Knowledge of MS tools (SharePoint, Excel & PowerPoint).
• Attention to detail and ability to follow guidelines.
• Ability to maintain highly confidential and sensitive information.
• Ability to deliver against agreed objectives/service levels.
• Ability to work effectively in a team and willingness to help others.