HR Leave and Accommodation Specialist – US Leave, Absence and Disability Benefits

TD

Mount Laurel Township (NJ)

On-site

USD 72,000 - 108,000

Full time

30 hours ago

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Job summary

TD is seeking an HR Specialist to support the US Leave and Disability Benefits team. You will provide specialized analysis, consultative HR services, and deliver ADA-related solutions to enable business goals.

Responsibilities include end-to-end ADA casework, ensuring regulatory compliance, and partnering with internal and external stakeholders to optimize processes and support talent management initiatives.

Qualifications

Undergraduate degree.
5+ years of relevant HR experience.
Excellent written and verbal communication skills.
Advanced MS Office, especially Word, Excel and PowerPoint.
Ability to handle confidential information with discretion.
Strong understanding of risk management environment, standards and regulations.

Responsibilities

Provide specialized HR analysis and consultative service for own area of expertise, and develop, design and deliver HR solutions.
Manage end-to-end ADA casework including intake, assessment, documentation, implementation and closure of cases.
Ensure compliance with federal, state and local laws as well as organizational policies.
Collaborate with internal and external stakeholders to deliver optimal customer service.
Develop, deliver and maintain training materials, reports and procedures for new policies and processes.

Skills

Analytical skills

Communication skills

Influence without authority

Risk management knowledge

Project management knowledge

MS Office proficiency

Judgement and discretion

Collaborative work

Confidential information handling

Education

Undergraduate degree

Tools

ServiceNow

Workday HRIS

Job description

Work Location

Mount Laurel, New Jersey, United States of America

Hours

Pay Details

$72,280 - $108,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line Of Business

Human Resources

Job Description

The HR Specialist provides specialized analysis, consultative service and advice for own area of expertise, and develops, designs and, delivers HR solutions to enable businesses to achieve their goals and objectives.

Department Overview

This role is part of the US Leave and Disability Benefits team, which manages leave of absence and disability benefits operational functions and leave-related requests for reasonable accommodation under the Americans with Disabilities Act (ADA). Responsibilities include managing complex leave accommodation cases under the ADA; ensuring compliance with federal, state and local law, as well as organizational policies; reviewing medical and other documentation and engaging in the interactive process; and coordinating with internal and external stakeholders. This role includes managing end to end casework including intake, assessment, documentation, implementation, and closure of cases; providing subject matter expertise and guidance to employees and people managers; executing on effective process workflows; and ensuring confidentiality and regulatory compliance, among others. This role will handle complex transactions, collaborate and maintain relationships with internal and external partners to deliver optimal customer service.

Depth & Scope

Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Integrates the broader organizational context into advice and solutions within own area
Understands the industry, competition and the factors that differentiate the organization
Acts as a subject matter expert within their own area of specialty

Education & Experience

Undergraduate degree
5+ years of relevant experience
Excellent written and verbal communication skills
Advanced MS Office knowledge, particularly Word, Excel and PowerPoint
Strong analytical and research abilities including data analysis methods and reporting techniques
Strong understanding of risk management environment, standards and regulations
Knowledge of project/program management, planning and implementation
Ability to influence without authority
Ability to exercise sound judgement in making decisions
Ability to work collaboratively and build relationships
Ability to handle confidential information with discretion

Preferred Qualifications

Subject matter expert in the US absence space, including leave, disability and time off.
5+ years of experience managing complex ADA cases in a corporate or large organizational environment.
In depth knowledge of ADA, PWFA, FMLA, and state-specific accommodation laws with proven ability to ensure compliance and reduce organizational risk.
Proficiency in ServiceNow case management for tracking, documenting, and resolving accommodation requests.
Experience using Workday HRIS for employee data management and integration with case workflows.

Customer Accountabilities

Provides specialized HR related advice/support to management/leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understands trends, identifies issues and opportunities and provides recommended action
Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participates in identifying, designing and testing HR solutions and supporting implementation activities
Maintains awareness of changing legal/regulatory requirements and practices within the industry and consults with policy/process owners within HR to ensure compliance
Manages stakeholder relationships to develop and deliver integrated solutions
Contributes to ongoing enhancement of functional initiatives, processes and protocols
Manages the integrated implementation of HR policies/processes/procedures/changes across multiple functional areas
Conducts regular, ongoing analysis, evaluation/assessment and review of HR policies and processes
Leads the development, implementation and understanding of training material, reports, presentations and procedures for new policies and/or processes

Shareholder Accountabilities

Adheres to enterprise frameworks or methodologies that relate to activities for own business area
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
Conducts internal and external research projects; supports the development/delivery of presentations/ communications to management or broader audience
Supports ongoing relationship with partners selected to administer plans and programs on behalf of the Bank
Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
Independently conducts meaningful data analysis using results to draw conclusions, make recommendations and assess the effectiveness of programs/practices
Identifies issues, trends and gaps, and initiates investigations within defined parameters
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/Team Accountabilities

Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit
Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%