HR/Leave Administration Specialist

LanceSoft, Inc.; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

LanceSoft, Inc. is seeking an HR/Leave Administration Specialist to expertly manage LOA and ADA/Reasonable Accommodation cases. The role emphasizes strong written communication, handling sensitive inquiries with discretion, and leveraging HCM/HRIS systems to maintain accurate records.

Experience with LOA and ADA administration is required, and familiarity with enterprise HRIS platforms is encouraged. This position is ideal for an experienced professional seeking to support HR operations across

Qualifications

• Experience leading LOA administration and ADA/Reasonable Accommodation programs.
• Excellent written and verbal communication, with professional email etiquette.
• Hands-on experience with HCM/HRIS platforms and case documentation.

Responsibilities

• Manage and administer Leave of Absence (LOA) cases and respond to inquiries.
• Manage ADA and Reasonable Accommodation cases and coordinate with HRBPs.
• Communicate with employees and HR Business Partners with timely, professional responses.
• Maintain accurate LOA and accommodation records in HR systems.
• Support HR processes using HCM/HRIS platforms and ensure data accuracy.

Job description

We are seeking an experienced HR/Leave Administration Specialist with strong hands-on experience managing both Leave of Absence (LOA) and ADA/Reasonable Accommodation cases. The ideal candidate will have HCM/HRIS experience, excellent written communication skills, and the ability to manage sensitive employee inquiries with professionalism and urgency.

Workday experience is not required. Candidates with experience in comparable HCM/HRIS platforms such as SAP SuccessFactors, PeopleSoft, or other enterprise systems are encouraged to apply.

Key Responsibilities

Leave of Absence (LOA) Administration

• Manage and administer Leave of Absence (LOA) cases.
• Monitor the LOA inbox and respond to employee inquiries promptly.
• Review and resolve leave-related questions and requests.
• Provide accurate and professional guidance regarding LOA matters.
• Maintain accurate and timely LOA documentation in HR systems.

ADA / Reasonable Accommodation

• Manage ADA and Reasonable Accommodation cases.
• Monitor the Reasonable Accommodation inbox and respond to inquiries.
• Partner with employees and HR Business Partners regarding accommodation requests.
• Apply appropriate knowledge and judgment when evaluating and managing accommodation cases.
• Maintain accurate accommodation-related records and documentation.

HR Communication & Stakeholder Support

• Communicate effectively with employees and HR Business Partners (HRBPs).
• Provide timely, professional, and grammatically correct written responses.
• Manage high-priority inquiries with strong customer service and follow-through.
• Handle confidential and sensitive employee information appropriately.
• Work independently while managing multiple requests and priorities.

HR Systems & Administration

• Utilize HCM/HRIS platforms to support HR processes.
• Maintain and document LOA and accommodation information within HR systems.
• Ensure data accuracy and proper documentation of employee cases.

Required Qualifications

• Strong hands-on experience with Leave of Absence (LOA) administration.
• Strong hands-on experience with ADA / Reasonable Accommodation administration.
• Experience in both LOA and ADA/Reasonable Accommodation is required.
• Experience working with an HCM or HRIS platform.
• Strong written and verbal communication skills.
• Excellent grammar and professional email-writing abilities.
• Strong customer service and stakeholder management skills.
• Ability to handle confidential and sensitive HR matters.
• Strong responsiveness, organization, and follow-through.
• This is an experienced-level position and is not intended for entry-level candidates.

Preferred Qualifications

• Experience with Workday.
• Experience with SAP SuccessFactors.
• Experience with PeopleSoft or other enterprise HCM/HRIS platforms.
• HR certifications.
• Healthcare industry experience.
• Experience managing complex employee leave and accommodation cases.

Education & Experience

• Bachelor's degree preferred.
• Candidates without a degree may be considered with 5+ years of strong, relevant experience.
• Relevant hands-on LOA and ADA/Reasonable Accommodation experience is highly valued