HR Help Desk Specialist

Core Talent Services; Birmingham (AL); Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Core Talent Services is seeking a customer-focused HR Help Desk Specialist to join our Birmingham-based home office team. You will serve as the primary resource for employees needing assistance with HR processes, onboarding, benefits, and system access.

The role offers a contract-to-hire path in a large healthcare organization, with Monday–Friday on-site hours 8:00 AM–5:00 PM. If you enjoy solving problems and guiding others, this is a great place to grow your HR career.

Formación

• Experience in an HR department with basic HR terminology.
• Strong customer service, communication, and problem-solving skills.
• Experience supporting employees in a large organization and using HRIS.

Responsabilidades

• Respond to employee inquiries about HR processes, onboarding, benefits, and system access.
• Resolve routine questions and provide a positive support experience.
• Assess issues, decide next steps, and route to HR teams as needed.
• Document interactions and follow-up actions in HR systems.
• Build knowledge of HR policies and systems to improve first-contact resolution.

Conocimientos

Customer service

Communication

Problem solving

Prioritization

Team player

Adaptability

Herramientas

HRIS

Office 365

Oracle Fusion

Descripción del empleo

Birmingham, AL | On-Site | Monday-Friday, 8:00 AM-5:00 PM

Contract-to-Hire Opportunity

About the Opportunity

We are seeking a customer-focused HR Help Desk Specialist to join the home office team of a well-established healthcare organization. This role serves as a primary resource for employees needing assistance with HR-related questions, onboarding, benefits, and system access. The ideal candidate enjoys helping people, communicates clearly, and can quickly assess issues to determine the appropriate solution or next step.

This is an excellent opportunity for someone looking to grow their HR career within a large, established organization, with the potential to transition into a permanent position.

Key Responsibilities

• Respond to incoming employee inquiries related to HR processes, onboarding, benefits, and system access.
• Resolve routine questions efficiently and provide a positive employee support experience.
• Evaluate issues, determine the appropriate next steps, and coordinate with specialized HR teams when additional support is needed.
• Document employee interactions, actions taken, and follow-up requirements accurately in HR systems.
• Develop working knowledge of HR policies, processes, and systems to increase first-contact resolution over time.
• Maintain professionalism, confidentiality, and accuracy while managing a steady volume of inquiries.

Qualifications

• Previous experience working within an HR department and familiarity with basic HR terminology.
• Strong customer service, communication, and problem-solving skills.
• Experience supporting employees or customers in a large organization.
• Ability to assess questions quickly, prioritize needs, and route issues to the appropriate team.
• Experience using HRIS, employee management software, or other web-based business systems.
• Strong attention to detail and the ability to manage multiple inquiries while maintaining accurate documentation.

Preferred Qualifications

• Call center or high-volume phone support experience.
• Experience with Oracle Fusion or a similar HR management system.
• Full-time, on-site position in Birmingham, Alabama.
• Monday-Friday, 8:00 AM-5:00 PM.
• Contract-to-hire arrangement, with the opportunity to transition to a permanent role based on performance and business needs.
• Training and hands-on exposure to HR systems and processes provided.

Who Will Thrive in This Role?

A dependable, service-oriented professional who enjoys being a go-to resource for employees, stays calm under pressure, and takes pride in finding answers. This is a great fit for someone with foundational HR experience who wants to build their knowledge, strengthen their HR systems expertise, and grow with an established healthcare organization.