HR Generalist I

Mecklenburg-Ems-Agency; Charlotte (NC); On-site; USD 39,000 - 42,000; Full time

Job summary

Mecklenburg-Ems-Agency is seeking a dedicated HR Generalist to manage day-to-day benefit operations, open enrollment tasks, and HR administration in Charlotte, NC. You will partner with payroll, vendors, and internal teams to ensure accurate record keeping and responsive service to staff.

The role supports recruitment activities, pre-employment reviews, and program administration, while promoting employee wellness and adherence to HR policies and compliance requirements.

Qualifications

• Bachelor's degree or equivalent in education/experience.
• 2 years HR Generalist work preferred.
• PHR, SHRM-CP and NC Notary preferred.
• Strong customer service and confidentiality in handling employee data.

Responsibilities

• Administer day-to-day activities related to health and welfare benefit programs and serve as a primary resource for employee benefit questions.
• Process benefit enrollments for newly eligible employees and separations, updating vendor systems.
• Conduct routine audits of enrollments, eligibility, deductions, and termination records.
• Serve as liaison between employees, county, benefit vendors, payroll, and internal stakeholders to resolve benefits questions.
• Assist with Open Enrollment planning, communications, materials, and enrollment support.
• Administer Tuition Reimbursement and Paramedic Incentive Programs and other employee programs as needed.
• Act as HR contact for Wellness Committee and coordinate committee activities.
• Support wellness initiatives—health screenings, health fairs, flu shots, wellness challenges, and education.
• Identify opportunities to improve awareness and participation in benefits and wellbeing programs.

Skills

HR Generalist experience

Employee benefits

Recruitment support

Education

Bachelor's degree

Job description

Medic Headquarters
4425 Wilkinson Blvd
Charlotte, NC 282085528, USA

Description

DUTIES AND RESPONSIBILITIES:

• Administer day-to-day activities associated with the Agency’s health and welfare benefit programs and serve as a primary resource for employee benefit questions.
• Process benefit enrollments for newly eligible employees and employee separations, including required updates within applicable benefit vendor systems.
• Conduct routine audits of benefit enrollments, eligibility, deductions, and termination records to ensure accuracy and timely processing.
• Serve as a liaison between employees, county, benefit vendors, payroll, and other internal stakeholders to research and resolve benefit-related questions or discrepancies.
• Assist with the planning and administration of annual Open Enrollment, including employee communications, system updates, educational materials, and enrollment support.
• Administer the Agency’s Tuition Reimbursement Program and Paramedic Incentive Program and other employee programs as needed.
• Acts as primary HR contact for the Wellness Committee and assist with coordinating committee activities and initiatives.
• Support employee health and wellbeing initiatives, including health screenings, health fairs, flu vaccination events, wellness challenges, and educational activities.
• Assist with identifying opportunities to increase employee awareness, engagement, and participation in benefit and wellbeing programs

Recruitment & Pre-Employment

• Support recruitment activities including assist with sourcing, creating and distributing job postings upon approval, and participation in interviews and selection tasks as needed.
• Review candidate information and assist with determining eligibility for employment based on established Agency requirements and hiring standards.
• Provide guidance and support in resolving complex or non-routine candidate and pre-employment matters in consultation with HR leadership.
• Conduct routine audits of recruitment and pre-employment records to ensure accuracy, completeness, and compliance with established procedures.
• Assist with recruitment events, career fairs, hiring initiatives, New Hire Academies, and other workforce planning activities as needed.

Human Resources Administration

• Provide day-to-day HR support and responsive customer service to employees, supervisors, candidates, and external partners.
• Assist with the administration and interpretation of HR policies, procedures, programs, and established practices.
• Complete employment and income verifications accurately and within established timelines.
• Maintain accurate and confidential personnel, benefit, recruitment, and other HR records in accordance with Agency requirements and applicable record-retention practices.
• Assist with HRIS data entry, employee record updates, reporting, auditing, and data validation to maintain accurate employee information.
• Prepare correspondence, reports, spreadsheets, presentations, employee communications, and other HR documentation as needed.
• Respond to routine employee questions and appropriately escalating complex employee relations, policy, benefits, payroll, or compliance matters to HR leadership.
• Partner with payroll and other departments to research and resolve employee-related questions and discrepancies.
• Assist with ongoing review and administration of personnel policies, procedures, forms, and HR resources.
• Identify opportunities to improve HR processes, documentation, workflows, and customer service.

Employee Relations & Performance Management Support

• Provide support for employee relations matters under the guidance of HR leadership, including gathering information, maintaining documentation, and assisting with workplace investigations as assigned.
• Assist supervisors and employees with routine questions related to performance management, workplace expectations, policies, and HR procedures.
• Support the preparation and maintenance of performance management, disciplinary, and investigation documentation.
• Promote positive workplace relationships by providing employees and supervisors with appropriate HR resources and guidance.

Agency Programs, Projects & Events

• Participate in and provide HR support for Agency programs, projects, and events, including New Hire Academies, EMS Week, employee recognition activities, OpenEnrollment, Performance Management initiatives, Health Fairs, and other employee programs.
• Serve as a project team member or project lead for assigned HR initiatives.
• Assist with the development and delivery of employee and supervisor education, training, communications, and HR resources.
• Collaborate with HR team members and other departments to accomplish Agency and departmental goals.

Customer Service & Agency Representation

• Provide timely, professional, and solutions-focused customer service to employees, supervisors, candidates, vendors, and other stakeholders.
• Maintain confidentiality and exercise appropriate discretion when handling employee, candidate, benefit, and organizational information.
• Demonstrate the Agency’s Standards of Behavior and Core Values in interactions with internal and external customers.
• Maintain effective working relationships across all levels and departments of the Agency.
• Comply with applicable laws, Agency policies, departmental procedures, and corporate compliance requirements.
• Perform other related duties and special projects as assigned.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods, maintain hand and finger dexterity, view a computer screen for extended periods, listen to and comprehend instructions, sustain concentration for tasks requiring attention to detail, and occasionally reach, stoop, kneel, stand, walk, crouch or crawl. While performing the duties of this job, the employee may be required to lift or carry light objects, up to 25 pounds

EDUCATION/EXPERIENCE:

• B.A/B.S or equivalent in education/experience
• Two (2) years of HR Generalist work preferred
• Must be able to regularly resolve issues with minimal supervision
• PHR, SHRM-CP and NC Notary preferred

SALARY RANGE. $28.16 - $30.32/hr

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.