HR Generalist, Employee Relations

IGS Energy; Kentucky; On-site; USD 61,000 - 98,000; Full time

Benefits offered by this job

Healthcare coverage

Mental wellbeing resources

Family planning support

401(k) with company match

Paid time off

Job summary

IGS Energy is recruiting an HR professional to support employee relations across the Mass Market South and Canada business units in the United States. The role involves coaching leaders, conducting investigations, and ensuring compliant risk management while partnering with HR leadership.

You will handle policy guidance, documentation reviews, and general HR activities across onboarding, transfers, leaves, and off-boarding, with emphasis on Canadian practices and US employment standards.

Qualifications

• 1-3 years of progressive HR, Employee Relations, or HR Generalist experience.
• Demonstrated experience supporting employees in Canada.
• Experience conducting workplace investigations and managing complex employee relations matters.

Responsibilities

• Provide hands-on employee relations support across the Mass Market South and Canada unit; coach leaders through performance, conduct, attendance, conflict, policy violations, and investigations.
• Conduct objective workplace investigations with interviews, fact gathering, documentation, analysis, and recommendations; advise on action plans and resolutions.
• Provide general HR support across the employee lifecycle including onboarding, transfers, leaves, accommodations, organizational changes, and off-boarding.

Skills

Employee relations

Investigations

Coaching leaders

Documentation

Communication skills

Risk management

Policy interpretation

Job description

Primary Responsibilities

• Employee Relations: Provide hands-on employee relations support across the Mass Market South and Canada business unit. Coach leaders through employee performance, conduct, attendance, conflict, policy violations, and other workplace concerns. Conduct objective and thorough workplace investigations, including employee interviews, fact gathering, documentation, analysis, and recommendations. Partner with leaders to develop appropriate action plans and ensure timely resolution of employee concerns. Support corrective action processes, including coaching, written warnings, performance improvement plans, and employment separations. Review and provide guidance on employee relations documentation to promote consistency, fairness, and appropriate risk management. Identify trends in employee relations activity and recommend proactive solutions to business and HR leadership. Maintain appropriate confidentiality and documentation throughout employee relations processes.
• Policy, Compliance & Risk Management: Provide practical interpretation and application of HR policies across the business unit. Support consistent application of company policies while recognizing jurisdictional differences in Canada. Partner with HR leadership and Legal to evaluate potential employment risk and determine appropriate action. Support HR compliance initiatives, audits, policy updates, and implementation of new employment requirements. Assist with developing or updating Canadian-specific HR policies, processes, and manager resources as needed. Maintain appropriate records and documentation related to employee relations matters.
• General HR Support: Provide general HR support throughout the employee lifecycle as needed, including onboarding, transfers, leaves, accommodations, organizational changes, and off-boarding. Partner with HR manager on broader people initiatives and employee matters. Support organizational changes and other business initiatives requiring employee relations expertise. Contribute to HR projects, process improvements, and initiatives that improve the employee experience and effectiveness of HR services.

Required Skills & Knowledge

• Strong knowledge of Canadian employment practices and employment standards, with the ability to navigate provincial differences.
• Demonstrated expertise in employee relations, including investigations, performance management, corrective action, and employment separations.
• Excellent investigation, interviewing, documentation, and conflict-resolution skills.
• Strong judgment and discretion when managing sensitive employee matters.
• Ability to coach leaders through difficult and sometimes high-risk employee situations.
• Strong written and verbal communication skills, including the ability to communicate complex HR or employment requirements in practical business terms.
• Ability to balance employee advocacy, business needs, policy, and organizational risk.
• Strong organizational skills and ability to manage multiple employee relations matters simultaneously.
• Ability to work independently while effectively partnering with HR leadership, HR Compliance, and other HR functions.
• Strong attention to detail and commitment to consistent and accurate documentation.

Qualifications

• 1-3 years of progressive HR, Employee Relations, or HR Generalist experience.
• Demonstrated professional experience supporting employees in Canada is required.
• Experience conducting workplace investigations and managing complex employee relations matters.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range: $61,050.00 - $97,680.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

How We Support Your Wellbeing

Our employees are our most valuable asset. That's why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Work-life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment: It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].

IGS Energy is a purpose-driven energy retailer serving homes and businesses across the U.S. and Canada. Since 1989, we've been a trusted advisor - growing into one of the nation’s leading energy providers. We make navigating the complex energy landscape easier by delivering customized solutions to millions of customers.

At this time, IGS Energy is hiring people in all U.S. states EXCEPT the following states: Alaska, California, District of Columbia, Hawaii, North Dakota, and Wyoming.