Residential Solar Operations Specialist

IGS Energy; Dublin (OH); On-site; USD 46,000 - 73,000; Full time

Benefits offered by this job

Healthcare

Mental health support

Family planning support

401(k) with company match

Paid time off

Job summary

IGS Energy is seeking a Residential Solar Operations Specialist in the Dublin, OH area. You will manage customer billing, support via phone/email, and assist with data analysis and reporting to ensure efficient operations.

The role partners with Sales, Installation teams, and shared services to uphold business objectives, resolve escalations, and drive continuous improvement in a fast-paced Solar division.

Qualifications

• 1-3 years of customer service experience.
• Energy experience a plus.
• Proficient in MS Office applications.
• Bilingual Spanish preferred.

Responsibilities

• Handle customer billing and support via phone, email and ticketing system.
• Collaborate with Sales, Installation partners, and shared service groups to maintain smooth operations.
• Respond to escalated customer inquiries and resolve issues.
• Support process improvements, market research and compliance projects.

Skills

Results oriented

Positive attitude

Excel

PowerPoint

Word

IT platforms

Adaptability

Attention to detail

Document management

Education

Bilingual (Spanish)

MS Office proficiency

Tools

MS Office Suite

Job description

Job Summary

As a Residential Solar Operations Specialist, you are a member of one of IGS’s fast-paced emerging businesses. A Residential Solar Operations Specialist is responsible for a variety of operations related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, reporting, facilitating operational issues with internal Residential Solar team and EPCs, and supporting the value proposition for customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities

• Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business.
• Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.
• Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires.
• Completes projects for Residential Solar related to process improvements, market research and consumer compliance.
• Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members.
• Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.
• Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.
• Other responsibilities and projects as assigned.

Required Skills

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
• Great attitude and positive outlook in dealing with any customer
• Basic Microsoft Excel, PowerPoint, Word skills
• Ability to learn new technology platforms (partner portals, reporting portals, etc.)
• Ability to adapt, evolve and thrive in an ever-changing environment
• Ability to learn a variety of IT applications and learn our business’s processes
• Exceptional organizational skills and document management skills with an acute attention to detail
• Positive attitude, self-motivated, strong analytical skills, results oriented, driven

Minimum Education and Experience

• 1-3 years previous customer service experiences
• Energy experience a plus
• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
• Bilingual (Spanish) is preferred

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$45,870.00 - $73,390.00 *This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

How We Support Your Wellbeing

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [e-mail].

About IGS Energy

IGS Energy is a purpose-driven energy retailer serving homes and businesses across the U.S. and Canada. Since 1989, we’ve been a trusted advisor — growing into one of the nation’s leading energy providers. We make navigating the complex energy landscape easier by delivering customized solutions to millions of customers.

Job Location and Eligibility

At this time, IGS Energy is hiring people in all U.S. states EXCEPT the following states: Alaska, California, District of Columbia, Hawaii, North Dakota, and Wyoming. If you live in a state where we are not hiring, but you are imminently moving to a state where we are, please apply. You will receive instructions once your application is submitted.