Employee Relations Specialist

ACMO Automobile Club Of Missouri; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Missouri is seeking an Employee Relations Specialist. This 100% in-office role supports organizational leadership in employee relations, policy interpretation, and strategic workforce initiatives.

The position emphasizes confidentiality and guidance on employment policies, investigations, and complex employee matters across multiple markets. The ER Specialist collaborates with leadership and partners with legal affairs, delivering training and ensuring compliance with

Qualifications

• Bachelor's degree or equivalent with 4–6 years HR experience.
• Strong organizational skills and ability to handle confidential matters.
• Proficiency with Excel, PowerPoint, Word; knowledge of employment laws.

Responsibilities

• Consult with organizational leaders on employee relations matters and policies.
• Investigate workplace issues, including discrimination and harassment.
• Provide guidance on policy interpretation and compliance.
• Deliver management training and support strategic HR initiatives.

Skills

HR policy

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Tools

Excel

PowerPoint

Word

Job description

Employee Relations Specialist

100% in office role working in our St Louis, Missouri office location.

The Employee Relations (ER) Specialist provides consultation and recommendations to Auto Club leadership in support of the organization's strategic goals and core values. Consults on all matters involving the employee/employer relationship and provides subject matter expertise on interpretation and application of company policies and procedures. Uses critical analysis, judgment, and influence to support decisions that are in alignment with the Auto Club's core values. Works independently with general supervision in a broad range of duties to promote and maintain positive working relationships between employees and management while minimizing legal risk. This is the intermediate level position within the Employee Relations function adheres to strict confidentiality requirements.

Job Duties

The Employee Relations Specialist provides consultation and recommendations to organizational leaders on a variety of employee relations matters, including performance management, workplace conflict resolution, best employee relations practices, legal compliance, and interpretation and application of company policies and procedures. Uses critical analysis, judgment, and influence to support decisions that are in alignment with the Auto Club's core values. Provides guidance and support to employees regarding the interpretation of employment policies and practices, and workplace conflict resolution. Provides subject matter expertise on policies, employment law, and the investigation process. Develops strong relationships with business units and partners frequently with the Office of the General Counsel. Investigates and resolves workplace issues as well as provides support to managers and employees on moderately/highly complex issues such as discrimination, harassment and workplace violence as well as performance management. Deals with highly sensitive investigations, working with internal investigators. Documents all employee relations activities per established protocols. May be called as a subject matter expert in various judicial proceedings. Provides consultation to leaders on operational strategies to proactively maintain employee retention. Contributes to the completion of strategic HR initiatives/projects, including conducting employee exit interviews. Monitors changes and trends in human resources and proposes strategies to address the impact of these trends. Facilitates management training both in person and virtually to all markets.

Qualifications

Bachelors Equivalent combination of education and experience 4-6 years Human resource or related business experience.

Required Strong organizational skills with the ability to handle multiple tasks in a fast-paced, deadline-driven environment with a sense of urgency. (High proficiency) Must be able to handle confidential matters with discretion. (High proficiency) Willingness to learn and grow in the HR field. (Medium proficiency) Professional written, verbal, and interpersonal skills in order to effectively communicate data, trends, policies and procedures to all levels of staff and management. (Medium proficiency) Proficiency with data entry. Analytical and quantitative skills with proficiency in Excel, PowerPoint, and Word. (Medium proficiency) Knowledge of federal and state legislation regarding human resources practices. (Medium proficiency) Knowledge of human resource management programs and practices. (Medium proficiency) Strong communication skills, both orally and written. Demonstrated ability in critical analysis, judgment, and persuasion. Strong conflict resolution skills. Strong knowledge of pertinent labor/employment laws as well as human resource management principles, practices. Experience advising management and delivering business-based solutions to organizational leadership. Professional Human Resources - Human Resource Certification Institute

Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity — we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value." AAA is an Equal Opportunity Employer Our organization participates in E-Verify For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.