HR Generalist

Les Schwab Tire Centers

Bend (OR)

On-site

USD 65,000 - 90,000

Full time

11 days ago

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Benefits offered by this job

Profit sharing bonus

Retirement plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Short & long-term disability

Employee discount

Tuition Assistance

Job summary

Les Schwab Tire Centers is seeking a Human Resources Generalist to support complex employee transactions and escalate issues across multiple stores. You will drive workflow improvements and empower managers with self-service resources.

The role emphasizes data analysis, policy guidance, and collaboration with HR teams to ensure compliant and streamlined processes. A Bachelor’s degree in HR and 2–4 years of generalist experience are preferred, with SHRM-CP/PHR certification encouraged.

Qualifications

Bachelor’s degree in HR or related field.
2–4 years of progressive HR Generalist experience in multi-unit environments.
SHRM-CP or PHR certification preferred.

Responsibilities

Process complex employee transactions and escalations.
Resolve Tier-1 inquiries and provide guidance to managers.
Analyze workflows to remove bottlenecks and improve efficiency.
Collaborate with HR teams to support training and policy updates.

Skills

HR knowledge

Analytical skills

Google Workspace

Education

Bachelor’s degree in HR

SHRM-CP/PHR preferred

Tools

Google Suite

Job description

Position Summary

Resolves complex employee transactions and process escalations across core HR operations. Leverages data to identify administrative friction, remove manual handoffs, and streamline workflows. Diagnoses recurring process errors to equip managers with targeted self-service tools and guidance.

Primary Responsibilities

Case Management & Operational Support (60%)

Process complex transactional changes, including status shifts, retro updates, reinstatements, and 90-day layoffs. Resolve specialized operational tasks, including I-9 issues, license tracking, minor labor permits, penalty pay adjustments, and policy documentation. Serve as the primary point of contact for complex Tier-1 inquiries to ensure end-to-end resolution. Facilitate facility tours, provide M&A transactional onboarding assistance, and administer the Tuition Assistance program.

Workflow Optimization & Data Analysis (20%)

Evaluate operational touchpoints across stores, corporate offices, and employees to remove bottlenecks and streamline transactions. Track inquiry trends, call volume drivers, and resolution times to present actionable recommendations to leadership. Apply independent judgment to resolve complex operational issues and address ineffective processes.

Root-Cause Resolution & Manager Empowerment (20%)

Analyze repeat errors, policy misinterpretations, and inaccurate submissions to identify root drivers. Partner with HR support teams to share performance insights and recommend targeted training or self-service resources. Drive manager self-sufficiency by establishing clear service delivery boundaries and promoting scalable support channels.

Minimum Qualifications

Education & Experience Bachelor’s degree in Human Resources, Business Administration, or equivalent practical experience. SHRM-CP or PHR certification preferred. 2–4 years of progressive HR Generalist experience in a multi-unit retail, hospitality, or distributed workforce environment strongly preferred.

Technical Skills & Knowledge

Strong knowledge of core HR disciplines and multi-state employment laws and regulations. Strong analytical and problem-solving skills. Proficiency with Google Suite.

Key Competencies

Communication: Clear written and verbal communication skills; strong draft and proofreading abilities.
Adaptability: Ability to prioritize and manage multiple topics in a fast-paced environment.
Decision-Making: Sound discretion to evaluate issue criticality, escalation urgency, and required stakeholder involvement.
Collaboration: Strong cross-functional teamwork with the ability to influence and guide field leaders without direct authority.
Confidentiality: High degree of discretion in handling sensitive personnel matters.

Work Environment & Physical Demands

Setting: High call-volume office setting performing non-manual work. Physical: Primarily desk-based; requires frequent computer, keyboard, and phone use. Travel: Occasional travel required.

Benefits

For full time positions after eligibility criteria are met, benefits include: Quarterly Bonus Medical, dental, vision, and life insurance Company-funded retirement plan Paid time off Short- and long-term disability Employee discount Tuition Assistance

Benefits are subject to change at any time and governed by plan documents and Company policy.

Higher minimum wage applies in applicable locations.

This job description is not all inclusive and is subject to change.

Additional duties, responsibilities, and tasks may be assigned, as necessary.

Employment remains “AT WILL” at all times.

Company Culture

Our founder, Les Schwab, built his business from one store to hundreds of locations across the western states, a massive supply chain hub, and a state-of-the-art headquarters, making Les Schwab one of the largest independent tire businesses in the United States.

Les believed in treating customers like family.

Although he passed away in 2007, his vision remains at the core of the company’s culture: give people more for their money, reward employees for their expertise and hard work, earn people’s trust, and everyone benefits.

Today, the 8,000+ employees of Les Schwab Tire Centers are proud to carry on this legacy.

Our unparalleled profit-sharing and benefits package is designed to reward you now and into your future.

Competitive compensation