HR Delivery Partner

Dayforce; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Dayforce is seeking an HR Delivery Partner (HRDP), Tier 2 HR Support for North America, serving as the operational HR contact across the U.S., Canada, and Mexico. You will provide expert-level support to employees, managers, and leaders while handling escalations from Tier 1 or COEs, ensuring policy compliance and high-quality HR service delivery.

You will bridge strategic HR initiatives with the employee experience, support cross-border operations, and navigate employment laws to ensure

Qualifications

• HR Generalist or Specialist experience supporting front-line employee solution areas within North America.
• Deep understanding of employment laws and HR operations, with experience handling employee relations, performance management, investigations, and policy interpretation.
• Strong knowledge of HR systems, case management tools, and service delivery models.
• Strong Excel and Power BI reporting skills for HR data analysis and compliance tracking.

Responsibilities

• Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise across North America.
• Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application.
• Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.
• Conduct intake sessions and participate in employee investigations as directed by Employee Relations.

Skills

HR Generalist/Specialist experience

North America HR experience

Policy interpretation

Employee relations

Performance management

Policy adherence

Excel reporting

Power BI reporting

Project management

Communication

Tools

Dayforce

Power BI

Excel

Job description

About the Opportunity

The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.S., Mexico, and Canada. You will provide expert-level support to employees, managers, and leaders while handling escalations from Tier 1 or Centers of Excellence (COE).

This role bridges strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. You will also support cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness.

What You'll Get to Do

Operational HR Support

• Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise across North America.
• Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application.
• Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.
• Conduct intake sessions and participate in employee investigations as directed by Employee Relations.

Performance & Employee Relations

• Lead and coordinate performance improvement plans, including supporting leaders through documentation and follow-up with stakeholders.
• Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs.
• Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions.

Compliance & Process Delivery

• Ensure adherence to employment laws, company policies, and audit requirements across North America.
• Assist in delivering HR programs and initiatives, including training and policy implementations.

Continuous Improvement

• Identify and document process enhancements that streamline HR operations and improve employee experience.
• Contribute to knowledge base development for Tier 1 teams, ensuring efficient case management and consistent communication.
• Partner with peers and leaders to standardize best practices while maintaining flexibility for regional requirements.

Skills and Experience We Value

• HR Generalist or Specialist experience supporting front-line employee solution areas within North America: 3 to 5 years for single-country support and 4 to 7 years for multiple-country support.
• Deep understanding of employment laws and HR operations, with experience handling employee relations, performance management, investigations, and policy interpretation.
• Strong knowledge of HR systems, case management tools, and service delivery models.
• Strong Excel and Power BI reporting skills for HR data analysis and compliance tracking.
• Project management skills, with the ability to manage multiple priorities and drive process improvements.
• Excellent written and verbal communication, problem-solving, and interpersonal skills, with the ability to influence and build trust across all levels.
• Proven ability to manage confidential information with integrity and discretion.

What Would Make You Stand Out

• Experience with Dayforce or another HCM platform.
• Familiarity with and willingness to leverage AI tools to increase efficiency and service quality.
• A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism.
• Strong commitment to documenting policies, processes, and procedures to drive accuracy, compliance, and knowledge sharing.
• Clear understanding of business and HR strategy.