HR Customer Service Call Center Representative

HCA Healthcare; Richmond (VA); Remote; USD 35,000 - 45,000; Full time

Job summary

Join a leading healthcare organization as a HR Customer Service Call Center Representative, working from home. You'll provide high-quality support to colleagues and patients, ensuring efficient HR service delivery. Enjoy a comprehensive benefits package and a supportive team environment.

Benefits

Comprehensive medical coverage

401(k) Plan with a 100% match

Employee Stock Purchase Plan

Education assistance

Time Away From Work Program

Qualifications

• 1 year of experience in HR preferred.
• Previous call center experience preferred.

Responsibilities

• Provides customer service by answering HRAnswers calls.
• Documents all customer inquiries and resolutions.
• Performs administrative and data management activities.

Skills

Customer Service

Communication

Education

High School Diploma

Job description

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HR Customer Service Call Center Representative

business_center Admitting Registration Clerical and Scheduling find_in_page Job ID: 3293275

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:HR Customer Service Call Center Representative that is work from home.

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

We are seeking a HR Customer Service Call Center Representative for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

The HRSC Tier I Customer Service Representative will perform administrative, and data/records management activities in support of HR and HRIS functions, including interpreting life-cycle reports, onboarding, status change, compensation, separations, etc. The HRSC Customer Support Tier I Representative will work under direction from the HRSC Supervisor to ensure HR service delivery is consistently high-quality.

In this role you will:

• Provides customer service by answering HRAnswers calls, documents all customer inquiries and resolutions received via phone calls. Ask HR, Chat, mailboxes or alternative streams of input in order to identify , diagnose, and initiate research necessary to resolve customer issues in a timely manner , as needed
• Provides support within a HR Line of Business
• Cleary communicates problem symptoms and consults with CS Tier 2 representatives as necessary to aide in resolving customer issues/requests and ensure all pertinent information is included
• Escalate unresolved issues as needed
• Perform any other duties as needed
• Provide assistance on navigating internal resources on self-service and HR technology tools

Qualifications :

• 1 year of experience in HR preferred
• Previous call center experience preferred
• Virtual employees are required to have high speed interview with 25 MB download and 15 MB upload
• Remote employees must live within a 60 mile radius of an HCA Hospital
• Position required a minimum of 90% of the shift to be on the phone.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our CSR Tier I WFH opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What matters most to our talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

For questions about your job application or this site, please contact;
HCAhrAnswers at 1-844-422-5627 option 1.

HCA Healthcare is a dedicated Equal Opportunity Employer

Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.

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