HR Coordinator III – Adjudication Support

Jobtailor; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in New Jersey is seeking an HR Operations professional to provide broad process support across functions and handle general to specialized transactions with cross-functional teams.

The role requires an undergraduate degree and 1+ year of relevant experience, plus knowledge of HR programs and regulatory considerations. Strong organizational skills, confidentiality, and excellent customer service are essential.

Qualifications

• Undergraduate degree required.
• 1+ years relevant experience required.
• Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area.
• Excellent organizational skills.
• Excellent computer literacy and proficiency in common PC applications.
• Ability to maintain confidentiality of records and personal information.
• Excellent ability to provide consistent support prioritizing tasks based on departmental priorities.
• Excellent knowledge of effective customer service techniques.

Responsibilities

• Provides operational process support within own functional area.
• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions.
• Remains accountable for resolving exceptions and guiding more complex issues.
• Provides process / policy guidance to internal partners/clients.
• Focus of work is weekly, monthly and/or longer with ad-hoc requests as required.

Skills

Organizational skills

Computer literacy

Customer service

Education

Undergraduate degree

Job description

• Provides a broad range of operational process support and/or performs general to specialized transactions and/or other processing activities for own functional area.
• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions.
• Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex.
• Handles 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others.
• Accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required.
• Provides process / policy guidance to others internal partners/clients.
• Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required.
• May involve cross-functional teams across TD and/or involving external contacts.

Requirements

• Undergraduate degree required
• 1+ years relevant experience required
• Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area
• Excellent organizational skills
• Excellent computer literacy and proficiency in common PC applications
• Ability to maintain confidentiality of records and personal information
• Excellent ability to provide consistent support prioritizing tasks based on departmental priorities
• Excellent knowledge of effective customer service techniques.