HR Coordinator, Contact Center - Hybrid Schedule

Itlearn360; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Itlearn360 is seeking an HR Generalist Coordinator II to support Human Resources and operational managers in Nashville, Tennessee. You will play a key role in HR activities, including reporting, benefits coordination, and assisting with employee onboarding.

The ideal candidate has over a year of HR experience and possesses strong customer service skills, attention to detail, and the ability to thrive in a fast-paced environment. Join us to make a positive impact for our employees.

Qualifications

• 1 year+ experience in Human Resources, Customer Service, or Contact Center preferred.
• Strong attention to detail in a fast-paced environment.
• Experience with HR systems is preferred.

Responsibilities

• Produce reports using HR systems.
• Assist with the recognition program.
• Coordinate the benefits program.
• Lead the Annual Performance Review process.

Skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Education

Bachelor's degree

Tools

HR systems

Case management systems

Job description

The HR Generalist Coordinator II provides support to Human Resources and operational managers to complete day to day field HR activities and ensure successful roll out of HR initiative to the business. Support Human Resources management in daily reporting, administration, and other HR functions.

Job Responsibilities

• Use HR systems to produce reports
• Assist with tracking and administrating recognition program
• Provide data and information as needed for investigations in partnership with HR Managers
• Coordinate the benefits program
• Lead and coordinate the Annual Performance Review process for front line associates in partnership with management
• Assist with hiring, on-boarding, and training new associates
• Connect with a third-party administrator for worker’s compensation, FMLA, and Short-Term Disability and leave

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• 1 year+ in Human Resources, Customer Service, or Contact Center preferred
• Bachelor’s degree a plus
• Experience with HR systems, case management systems, etc. preferred
• Strong customer service, verbal, and written communication skills
• Strong attention to detail
• Works well in fast paced, continuously improving environment

Education