HR Coordinator

swipejobs; Irving (TX); Hybrid; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401k options

Great team

Job summary

swipejobs is seeking a Systems Administrator for Talent Acquisition to oversee day-to-day TA systems and drive continuous improvements. You will handle inbound inquiries via ServiceNow, provide timely solutions, and collaborate with recruiters and managers globally.

The role requires strong Excel skills, independent work capability, and a detail-oriented, process-minded approach to optimize workflows and candidate experience.

Qualifications

• Bachelor's degree preferred.
• Experience administering TA systems and HR ERPs (Workday, Beamery, BrightHire).
• Strong Excel skills and data-driven mindset.
• Excellent written and verbal communication.
• Ability to work independently and in a distributed team.
• Analytical, troubleshooting and process-oriented thinker.

Responsibilities

• Administer TA systems and applications to keep workflows clear and easy to use.
• Provide customer service via monitoring inbound questions in ServiceNow, ensuring timely responses and resolutions.
• Provide solutions for inbound questions and drive requests to closure.
• Follow up with end-users to close cases to satisfaction.
• Triage to subject matter experts and guide end-user system transactions.
• Design and refine processes to improve recruiter and hiring-team efficiency.
• Serve as a point of contact for Sourcers, Recruiters, and Managers; host training sessions and build guides.
• Participate in HR-led workstreams and cross-functional projects aligned with timelines.
• Collaborate with People Operations to translate needs into practical solutions.
• Explore generative AI to streamline workflows and outcomes.

Skills

Exceptional time management

Analytical thinking

Outstanding communication

Ownership & accountability

Customer service mindset

Team collaboration

Independent work

Process-oriented

Troubleshooting

Attention to detail

Education

Bachelor's degree preferred

Tools

Workday

Beamery

BrightHire

HR ERP

Job description

Details:

• $35.20 per hour pay rate
• Full Time
• Contract
• Hybrid in Irving TX

What's in it for you?

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

Only considering candidates with the following:

• Bachelor's Degree preferred
• Experience as a systems administrator in Workday, Beamery, BrightHire or any other HR ERP (implementation experience a plus)
• Strong service orientation with a high sense of ownership and accountability
• Superior interpersonal, written and verbal communication skills
• Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
• Strong analytical, troubleshooting and problem solving abilities, a systems' thinker with a process orientation and outstanding attention to detail
• Strong Microsoft Excel skills required
• Strong work ethic and motivated to achieve goals and exceed expectations
• Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
• Ability to work successfully with a global team

Responsibilities:

• Primary accountability for the day-to-day administration and continous improvement of TA systems and applications to keep workflows clear, consistent and easy to use.
• Provide customer service experience through the monitoring and maintenance of the inbound questions throughServiceNow, with a view to ensuring timeliness, quality of responses and resolutions, exceeding customer expectations around service levels.
• Provide solutions for inbound questions, tracking and driving requests to a timely closure
• Follow up and follow through with end-users to ensure cases/issues are closed to customer satisfaction
• Triage to and follow up with subject matter experts
• Guide end-user support for completing system transactions
• Design and refine processes that improve recruiter and hiring team efficiency while supporting a strong candidate experience
• Serve as a point of contact for end user inquiries (Sourcer, Recruiters, Program Specialists and Managers) and ...
• Create and lead Global Talent Acquisition training sessions, related to system and process changes - this includes building training material and guides, facilitating live training sessions, hosting office hours and workshops
• Participate in workstreams for HR-led projects that impact recruiting processes aligning closely with stakeholders and project timelines to keep project on track, well-documented, and aligned with company goals
• Partner with cross-functional teams across People Operations and Talent Acquisition to translate needs into practical solutions
• Explore thoughtful ways to use generative AI to streamline workflows and improve outcomes