HR Contact Center Specialist

TD Bank; Greenville (SC); On-site; USD 32,029 - 42,361; Full time

Benefits offered by this job

Opportunités de développement des compétences

Rémunération équitable

Job summary

Une institution financière recherche un spécialiste du centre de contact des ressources humaines à Greenville, Caroline du Sud. Vous fournirez un soutien aux employés sur les politiques et procédures RH. Le poste exige d'excellentes compétences en communication et une bonne connaissance des processus RH. Les avantages incluent des opportunités de croissance et un salaire compétitif.

Qualifications

• Minimum un diplôme d'études secondaires requis.
• 1+ années d'expérience dans un domaine similaire.
• Capacité à fournir un service légendaire dans un environnement dynamique.

Responsibilities

• Agir comme premier point de contact pour les employés et les gestionnaires de personnes.
• Répondre aux questions liées aux ressources humaines et fournir un soutien programmatique.
• Maintenir l'adhésion à toutes les exigences réglementaires et de conformité.

Skills

Compétences en communication

Connaissance des processus RH

Compétences organisationnelles

Education

Diplôme d'études secondaires ou équivalent

Diplôme d'associé (préféré)

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l’utilisation des témoins.Avertissement : Pour les visiteurs de l’Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour qu’il bloque ces témoins; toutefois, certaines sections du site ne fonctionneront pas. Ces témoins n’enregistrent pas de renseignements personnels permettant l’identification.**Work Location:**Greenville, Caroline du Sud, États-Unis d'Amérique**Hours:**40**Pay Details:**$23.25 - $30.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Ressources humaines**Job Description:**The Human Resources Contact Center Specialist provides resource support on all HR policy, process, and procedures including in depth knowledge of Benefits and Payroll processes and transactions and employee programs and services (including navigational support of all HR systems). The Human Resources Contact Center provides guidance and support to all employees, retirees, people managers and the HR community and acts as the first point of contact (phone, email, chat) for all inquiries related to employee programs and services, HR policy, process, and procedures, including navigational support, and escalation of issues.**Depth & Scope:*** Acts as first point of contact for employee and people manager issues and escalates to Advice Channel when required* Answers and resolves employee and people manager issues including navigational support and processing corrective transactions when required* Provides advice on how to complete requests and/or determines options for next steps based on scenarios. These could include: guidance related to completing HR responsibilities (year-end compensation, mid-year and year-end processes, resource planning); guidance related to making employee data changes (new hires, transfers, terminations, retiring); guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration)* Supports a continuous improvement environment by raising issues, escalating concerns, proactive identification of process changes and being an agent of change* Maintains adherence to all audit/compliance and regulatory requirements* Keeps pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude* Contributes positively to the team through the sharing of knowledge, ideas and active participation in meetings, coaching and personal development* Achieves operational metrics in support of the delivery of the service center service level agreements and industry best practices. These include standards related to Contacts/Hour and Schedule Adherence* Delivers legendary service experiences consistent with TD culture in all contacts (phone, email, chat) through extensive and in-depth knowledge of people manager and HR policy, process and procedures and employee programs; efficient navigational skills; and effective call control/business writing* Keeps current with changes in people manager responsibilities as well as HR policy, process and procedures* Reviews and completely understands deliverables of all weekly people manager communications* Maintains a thorough knowledge of all HR policy, process and procedures including navigational support of all HR systems* Maintains expertise in the areas of benefit and payroll processes and transactions* Maintains a high-level knowledge of people manager accountabilities and responsibilities and in-depth knowledge of all employee programs and services* Completes administrative tasks as assigned**Education & Experience:*** Minimum High School diploma or equivalent required, a minimum of an Associate Degree is preferred* 1+ years of related experience* Strong communication skills (written and verbal)* Ability to provide legendary service in a fast-paced environment* Good knowledge and understanding of overall HR policies, processes and procedures specializing in one or two specific areas (e.g.: Payroll, Benefits, Compensation, People Leadership) would be an asset* Excellent knowledge and navigational skills of HR systems* Strong organizational skills, self-motivated and results driven* Ability to share knowledge with peers* Good time management and organizational skills* Proficiency with MS Office (Word, Excel, PowerPoint)**Customer Accountabilities:*** Understands and supports the Bank's Customer Service Strategy* Considers the impact of decisions on the well-being of TD, its Customers and stakeholders* Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity* Models quality service delivery at every interaction* Leads and contributes to the ongoing improvement of the partner/Customer experience within the team**Employee/Team Accountabilities:*** Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience* Participates fully as a member of the team and contribute to a positive work environment* Ensures ongoing communication with the team on the status / progress of projects and issues / points of interest* Actively shares information and knowledge and proactively learn from the expertise of others**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified