HR Coordinator III (US) - Adjudication Support

TD Bank; Mount Laurel Township (NJ); On-site; USD 35,817 - 53,726; Full time

Job summary

TD Bank seeks an HR Coordinator III (US) to provide operational support for HR adjudication processes in Mount Laurel, NJ. The role involves handling complex HR transactions, guiding colleagues, and ensuring accuracy and timeliness within established guidelines.

You will act as a first-level escalation point, apply policy guidance, and collaborate with internal partners to resolve issues while maintaining confidentiality and high service standards.

Qualifications

• Undergraduate degree required.
• 1+ year of HR experience or related field.
• Strong organizational and customer service skills.
• Ability to maintain confidentiality of sensitive information.

Responsibilities

• Provide operational support across HR adjudication processes.
• Serve as first level escalation for issues and guidance to internal partners.
• Ensure timely, accurate processing of transactions per SLAs and policies.

Skills

Organizational skills

Customer service

Attention to detail

Confidentiality

MS Office

Education

Undergraduate degree

Tools

MS Office

Job description

## HR Coordinator III (US) - Adjudication SupportPostulerremote type: Hybridelocations: Mount Laurel, New Jersey: Greenville, South Carolinatime type: Temps pleinposted on: Publié hiertime left to apply: Date de fin : 12 juillet 2026 (Il reste 3 jours pour postuler)job requisition id: R\_1497394**Work Location:**Mount Laurel, New Jersey, États-Unis d'Amérique**Hours:**40**Pay Details:**$25.75 - $38.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Ressources humaines**Job Description:**Provides a broad range of operational process support and/or performs general to specialized transactions and/or other processing activities for own functional area.**Depth & Scope:*** Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/ practice, referring to a more senior role when necessary* Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions* Expert on HR programs, end-to-end processes and systems for own specialized area* Handles 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others* Accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required* Provides process / policy guidance to others internal partners/clients* Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required* May involve cross-functional teams across TD and/or involving external contacts**Education & Experience:*** Undergraduate degree required* 1+ years relevant experience required* Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area* Excellent organizational skills* Excellent computer literacy and proficiency in common PC applications* Ability to maintain confidentiality of records and personal information* Excellent ability to provide consistent support prioritizing tasks based on departmental priorities* Excellent knowledge of effective customer service techniques**Customer Accountabilities:*** Processes various transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)* Supports various HR programs and processes, providing first level analysis to resolve business issues* Provides optimal employee and partner service, including guidance and advice on programs and procedures, while adhering to customer service standards and Customer Experience Model* Refers or escalates processing or operational issues where necessary to ensure a high level of service is maintained* Identifies opportunities to improve service delivery and support process improvement initiatives* Maintains working relationships with external and internal partners including responding to questions and/or concerns in an effective and timely manner**Shareholder** **Accountabilities:*** Prioritizes and manages own workload to meet SLA requirements for service and productivity* Follows internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients* Escalates non-standard or high risk transactions or other activities as deemed appropriate* Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations* Completes investigations report / escalate risk issues or process gaps identified* Accesses systems, know and apply system capabilities, ensures update of information is completed timely and accurately* Adheres to standardized documentation procedures* Updates and contributes to the preparation of procedural documents in support of day-to-day operations* Be knowledgeable and/or aware of industry developments from a HR program and regulatory perspective for own area**Employee/Team** **Accountabilities:*** Participates fully as a member of the team, promotes team effectiveness and contribute to a positive work environment* Supports the team by continuously developing knowledge in own area* Participates in personal performance management and development activities, including cross training within own team* Keeps others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day-to-day activities* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand champion for the business area/function and the bank, both internally and/or externally**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.