Bus Unit Application Support Analyst I

TD Bank; Jacksonville (FL); On-site; USD 35,473 - 57,170; Full time

Benefits offered by this job

Développement professionnel

Paquet de récompenses inclusif

Assurance santé

Job summary

Une grande institution financière recherche un Analyste Support Application pour maintenir le système de numérotation des appels de recouvrement. Vous serez responsable de l'exécution des stratégies d'appel et de l'analyse des données pour améliorer les résultats financiers. Ce poste requiert un diplôme d'associé et un an d'expérience pertinente. Des compétences en communication et résolution de problèmes sont nécessaires. Détails de travail: Remote avec horaires de lundi à vendredi.

Qualifications

• Expérience de 1 an minimum dans un poste similaire.
• Capacité à relier des solutions techniques à des problèmes opérationnels.
• Compétences en planification et coordination.

Responsibilities

• Maintenir le système de numérotation pour les appels de recouvrement.
• Exécuter les stratégies d'appel dictées par l'entreprise.
• Analyser les données de l'entreprise pour recommander des initiatives.

Skills

Compétences en communication

Résolution de problèmes

Prise de décision

Organisation

Education

Diplôme d'Associé ou expérience professionnelle progressive

Job description

Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés. Pour en savoir plus sur les témoins utilisés et pour consulter vos préférences, veuillez vérifier les paramètres de votre navigateur ou sélectionner Accepter pour consentir à l’utilisation des témoins.Avertissement : Pour les visiteurs de l’Union européenne et du Royaume-Uni, seuls les témoins strictement nécessaires sont utilisés sur ce site. Ces témoins sont nécessaires au bon fonctionnement du site Web et ne peuvent pas être désactivés. Ils sont généralement mis en place uniquement en réponse à des actions que vous effectuez et qui équivalent à une demande de services, comme configurer vos préférences en matière de confidentialité, ouvrir une session ou remplir des formulaires. Vous pouvez configurer votre navigateur pour qu’il bloque ces témoins; toutefois, certaines sections du site ne fonctionneront pas. Ces témoins n’enregistrent pas de renseignements personnels permettant l’identification.**Work Location:**Greenville, Caroline du Sud, États-Unis d'Amérique**Hours:**40**Pay Details:**$25.75 - $41.50 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Soutien à la distribution, Clients et Ventes**Job Description:***The Business Unit Application Support Analyst I is responsible for maintaining the dialer system used to make collections calls. They will execute the calling strategies that the business dictates, monitor inbound calls to ensure service levels are met, execute text messaging platforms, and complete reporting.***Remote****Schedule: Monday-Friday 8:00am-5:00pm EST****Rotating Saturdays/Sundays every 6 weeks****Depth & Scope:*** Performs work under minimal supervision and may provide coaching to others* Participates as subject matter expert on strategic initiatives involving system support* Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company* Identifies ways to customize and enhance current business applications to meet the functional needs of the business* Assists with test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality* Acts as technical support liaison between system users and IT and/or Vendor answering questions and troubleshooting* Monitors incoming and clearing system files, investigates and resolves issues as needed* Provides senior management with insightful and proactive reporting and analysis and various corporate for business line initiatives* Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues* Periodic travel may be required**Education & Experience:*** Associate's degree or progressive work experience in addition to experience below* 1+ years related experience required* Effective communications, problem-solving and decision making skills* Must be able to relate technical solutions to operational issues* Organization, planning and coordination skills**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.**Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.**Our Total Rewards Package**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.**Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and