HR Client Partner, Benefits & Employee Services

Old Dominion University; Norfolk (VA); Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

Old Dominion University seeks an HR Client Partner to oversee benefits administration, assist employees and managers with health, retirement, and leave programs, and ensure accurate benefits processing. The role also supports wellness initiatives and essential HR operations, including onboarding and data entry.

The successful candidate will bring customer service excellence, collaborative skills, and working knowledge of benefits programs and related laws to support a comprehensive benefits

Qualifications

• Must be client service focused and maintain a high level of professionalism and discretion.
• Must be adaptable and flexible.
• Must collaborate effectively with peers and customers; building and maintaining relationships.
• Some knowledge of the principles of benefits administration.
• Some knowledge of federal and state laws/regulations related to HR (FMLA, ADA, HIPAA, COBRA, ACA).
• Some knowledge of HR best practices.

Responsabilités

• Serve as the primary Benefits liaison to departments with expertise in benefits administration and wellness.
• Provide guidance on health, retirement, and leave programs; ensure accurate benefits processing.
• Promote well-being initiatives and support transactional HR functions (onboarding, HR operations).

Connaissances

Client service focus

Adaptability

Collaboration

Benefits administration knowledge

HR laws knowledge

HR best practices

Description du poste

• Staff and Administrative & Professional Faculty Applicants:
• Contact Human Resources at:
  [phone]
  [e-mail]
• Teaching and Research Faculty Applicants:
• Contact Academic Affairs at:
  [e-mail]

HR Client Partner, Benefits & Employee Services

Ready to launch your career in Human Resources? We'd love to hear from you.

Whether you've gained experience through entry level positions or other relevant opportunities, this role offers the chance to develop your knowledge of employee benefits, support benefits administration, and help employees navigate benefits programs and resources.

Applicants will be evaluated consistently against the advertised minimum and preferred qualifications. Anticipated Hiring Salary: Up to $58,000, commensurate with qualifications and experience.

Position Information

Role Title

Role Title Human Resources Analyst I

Role Code

Role Code 19091

Pay Band

Pay Band 04

Working Title

Working Title HR Client Partner, Benefits & Employee Services

Position Number

Position Number 00769A

Department

Department HUMAN RESOURCES

Location

Location Norfolk, VA

Type of Position

Type of Position Classified

Type of Job

Type of Job Full Time

EEO Category

Job Description

The TMC Client Partner – serves as a primary Benefits liaison to all departments with dedicated expertise in benefits administration and wellness. This role primarily provides employees and managers with guidance on health, retirement, and leave programs, ensures accurate benefits processing, and promotes well-being initiatives that enhance the employee experience but also assist with transactional HR functions (Banner data entry, onboarding, HR operations support).

Type of Recruitment

Knowledge, skills and abilities

• Must be client service focused and maintain a high level of professionalism and discretion.
• Must be adaptable and flexible.
• Must be able to collaborate and cooperate with colleagues; working in partnership; cultivating, building, and maintaining good relationships with peers and customers; delivering on commitments to the team, clients, and the University.
• Some knowledge of the principles of benefits administration.
• Some knowledge of federal and state laws/regulations related to human resources management ( FMLA , ADA , HIPAA , COBRA , ACA ).
• Some knowledge of HR best practices.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience in customer service and benefits administration. Prior working experience drafting, preparing, and editing all manner of related correspondence, reports, spreadsheets, presentations, memos, and other documents. Prior working experience in benefits and leave administration in an organization offering a comprehensive benefit package.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Working knowledge of Commonwealth of Virginia policies and procedures relating to benefits programs; basic knowledge of Commonwealth of Virginia Workers’ Compensation rules and regulations. Prior working benefits experience in a higher education institution. Education equivalent to a bachelor’s degree in relevant area of study such as human resources, business administration, psychology or public administration.

Conditions of Employment

None

Annual Salary/Hourly Rate

Annual Salary/Hourly Rate Salary commensurate with education and experience

Job Requisition Number

Job Requisition Number S03442

Job Open To

Job Open To General Public

Open Date

Open Date 10/16/2026

Close Date

Close Date 10/30/2026

Open Until Filled No

Special Instructions Summary

Criminal Background Check

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at [phone].

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Required fields are indicated with an asterisk (*).

• * Which best describes your level of human resources experience?
  • No direct HR experience, but relevant education or transferable experience
  • HR internship, practicum, or temporary assignment
  • Less than one year of professional HR experience
  • One to two years of professional HR experience
  • More than two years of professional HR experience
• * Briefly describe your experience supporting employee benefits administration and leave management. What were your specific responsibilities?

  (Open Ended Question)

• * Do you now or will you in the near future require sponsorship for an employment visa (i.e. H-1B)?
  • Yes
  • No
• * Are you a former federal employee who was terminated from a position of employment with the federal government on or after January 1, 2025, due to a reduction in the federal budget or initiatives put in place by the federal Department of Government Efficiency?
  • Yes - If yes, please upload a copy of your Standard Form (SF-50)
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Yellow Layoff Form
• Blue Layoff Card
• AHP Letter
• Standard Form 50 (SF-50)

If you have questions: Staff and Administrative & Professional Faculty applicants, please contact the Division of Talent Management and Culture at [phone] or [e-mail] . Teaching and Research Faculty applicants, please contact the Office of Academic Affairs at [e-mail] .