HR Business Partner

Philadelphia Zoo; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

The Philadelphia Zoo is seeking an HR Business Partner to enhance employee engagement and support workplace relations. This role involves addressing employee concerns, navigating labor relations, and aligning HR practices with the Zoo's mission. The ideal candidate will possess a degree in HR or Business, extensive HR experience, and strong communication skills.

Benefits

Medical, Dental, and Vision Insurance

Annual Leave & PTO

401K Plan

Family Membership Pass & Complimentary Tickets

Qualifications

• 3-5 years of HR experience with employee/labor relations.
• Familiarity with labor laws and HR compliance.
• Ability to build relationships with employees.

Responsibilities

• Support managers and employees in resolving workplace issues.
• Act as a point of contact for union representatives.
• Coordinate training sessions and compliance training.

Skills

Empathy

Interpersonal Skills

Problem Solving

Communication

Organizational Skills

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

ADP Workforce Now

Job description

Philadelphia Zoo works to fulfill our mission as an animal care organization, as a resource to schools and families, and as an ark and advocate for endangered animals around the world.

What makes the Zoo a unique place to work? Whether you are involved with caring for animals, educating our visitors or working in a behind-the-scenes position in administration, maintenance or garden services, all of our positions share our institutional mission, purpose, and core values.

Who We Are Looking For :

An HR Business Partner who will serve as a strategic HR partner to support the Philadelphia Zoo's mission by driving employee engagement, talent development, and organizational effectiveness.

What You Will Do :

Labor and Employee Relations :

• Provide support to managers and employees by addressing employee concerns and assisting in resolving workplace issues.
• Offer guidance on HR policies, procedures, and the Zoo's Collective Bargaining Agreement (CBA) with Local 752, District Council 47 of the American Federation of State, County and Municipal Employees.
• Support a positive work environment through consistent and fair employee relations practices.

Grievance and Discipline Support :

• Help track and respond to grievances in collaboration with HR leadership, ensuring alignment with CBA.
• Provide support and coaching to managers on routine disciplinary actions and documentation.

Union Relations :

• Act as a point of contact for union representatives on day-to-day inquiries.
• Assist with contract interpretation and support compliance with the CBA.
• Provide administrative and data-gathering support for bargaining preparation and labor relations planning.

Policy and Compliance :

• Support the implementation and communication of HR policies and procedures.
• Assist in ensuring department compliance with labor regulations and HR standards.

Performance Management :

• Use HRIS systems (e.g., ADP Workforce Now) to support reporting, data tracking, and workflows.
• Run basic reports and assist with data integrity and recordkeeping tasks.

Training and Development :

• Coordinate logistics for training sessions and assist with required compliance training (e.g., harassment prevention).
• Identify employee development needs and work with leadership to recommend solutions.

HR Operations & Business Support :

• Serve as an HR point of contact for designated departments, supporting approximately 150-200 employees.
• Provide guidance on employee relations matters and HR procedures.
• Participate in organizational initiatives and change efforts as needed.

What This Role Requires :

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• 3-5 years of HR experience, including exposure to employee / labor relations and performance management.
• Familiarity with labor laws, CBAs, and HR compliance basics.
• Ability to build relationships and communicate effectively with employees and managers.
• HRIS experience (ADP Workforce Now preferred).
• Strong organizational skills and discretion in handling sensitive matters.
• High emotional intelligence (EQ), with empathy and strong interpersonal skills
• Fair, tactful, and thoughtful approach to employee relations
• Curiosity and a willingness to learn
• Strong problem-solving skills and ability to think through challenges
• Takes initiative and follows through independently
• Detail-oriented, organized, and able to manage sensitive matters discreetly
• A collaborative team mindset
• Positive guest engagement and customer service capabilities
• Agility and flexibility a must

What We Can Offer You :

• Competitive Pay : We value your work and offer a strong salary to match.
• Medical, Dental, and Vision Insurance : Full coverage to support your health and wellbeing.
• Annual Leave & PTO : Recharge and care for yourself with generous paid time off.
• 401K Plan : Helping you plan ahead for your future.
• Family Membership Pass & Complimentary Tickets : Enjoy the unique perks of working at America's first zoo!

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