HR Benefits Coordinator

SMG Brand; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Summit Medical Group in Knoxville, TN is seeking a detail-oriented Benefits Coordinator to administer employee benefits across the lifecycle. You will help employees enroll, handle life events, manage premium payments, and ensure data accuracy and regulatory compliance.

You will collaborate with HR, Payroll, carriers, and vendors while maintaining benefit records, supporting ACA reporting, COBRA, and open enrollment activities.

Qualifications

• 1–2 years of experience in benefits administration, payroll, HR, or related field.
• Knowledge of health and welfare plans, retirement plans, and wellness programs.
• Working knowledge of ACA regulations and benefits administration requirements.
• Strong attention to detail and ability to handle confidential information.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office, including Excel.
• Ability to collaborate with HR, Payroll, insurers, and vendors.

Responsibilities

• Assist Benefits Manager with administration of employee benefit programs.
• Explain benefits enrollment system and conduct orientations as needed.
• Set up and administer monthly enrollment and annual open enrollment activities.
• Maintain accurate benefits records and process changes in payroll.
• Process life event enrollments and payroll deductions related to benefits.
• Upload and monitor vendor EDI files for health plans and accounts.
• Assist employees with benefit-related claims and COBRA matters.
• Prepare census and other benefits-related data reports.

Skills

Benefits administration

Payroll coordination

Attention to detail

Communication

Excel

Tools

HRIS

Payroll system

Microsoft Excel

Job description

About the Role

We are seeking a detail-oriented and service-focused Benefits Coordinator to support the administration of employee benefit programs throughout the employment lifecycle. This role helps employees navigate enrollment, qualifying life events, claims, premium payments, and benefit-related questions while ensuring accurate data administration, timely processing, and regulatory compliance. The Benefits Coordinator works closely with Human Resources, Payroll, insurance carriers, third-party vendors, and employees to maintain benefit coverage, support data integrity, and deliver a positive benefits experience.

Full Time Position

Monday - Friday 8am-5pm

Key Responsibilities

• Assist the Benefits Manager with the administration of employee benefit programs, including:
• Medical, dental, and vision insurance
• Flexible spending accounts and health savings accounts
• Life and disability insurance
• Accident coverage
• Wellness programs and other employee benefits
• Conduct benefits orientations and explain the benefits self-enrollment system as needed.
• Set up and administer monthly benefit enrollment and annual open enrollment activities within the HRIS.
• Maintain accurate employee benefits records and process benefit changes in the payroll system for proper payroll deductions.
• Process employee life event enrollments in accordance with applicable regulations and plan guidelines.
• Process payroll adjustments and premium arrears related to benefit deductions as needed.
• Upload and monitor vendor EDI files for health plans, flexible spending accounts, health savings accounts, and COBRA.
• Assist employees with health, dental, life, disability, and other benefit-related claims.
• Serve as a backup for reviewing monthly premium statements for group insurance policies.
• Assist with resolving administrative issues with insurance carriers and vendor representatives.
• Support the administration of COBRA-related matters and communication with the COBRA administrator.
• Prepare census reports and other benefits-related data reports as needed.
• Coordinate meetings and information sessions to help employees understand company benefits and related incentive programs.
• Assist with preparing benefits communications, including newsletters, email communications, and informational materials.
• Support the Benefits team with required benefits reporting and compliance activities.
• Prepare and distribute premium arrears invoices for employees on leave or otherwise responsible for direct premium payments.
• Track outstanding balances, monitor payment status, apply payments accurately, and coordinate collection efforts in accordance with company policies and plan requirements.
• Maintain detailed records of arrears balances and payment activity; research discrepancies and collaborate with Payroll and Human Resources to ensure accurate deductions and reconciliations.
• Assist with Affordable Care Act compliance activities, including:
• Eligibility tracking
• Measurement and stability period monitoring
• Annual ACA reporting
• Employee and dependent data validation
• Preparation and distribution of required IRS forms and filings
• Follow the organization’s corporate compliance plan.
• Participate in site-level Quality Improvement Activities, including evaluating site performance and supporting initiatives that improve the quality of care provided to patients.
• Perform related duties and special projects as assigned.

Required Qualifications

• One to two years of experience in benefits administration, payroll, human resources, or a related field.
• Knowledge of employee health and welfare plans, retirement plans, and wellness programs.
• Working knowledge of Affordable Care Act regulations and related benefits administration requirements.
• Strong attention to detail and ability to manage confidential information.
• Excellent organizational, communication, and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency with Microsoft Office, including Excel.
• Ability to work collaboratively with employees, HR, Payroll, insurance carriers, and benefits vendors.

Preferred Qualifications

• Experience working with an HRIS, payroll system, benefits enrollment platform, or vendor EDI files.
• Experience administering COBRA, premium arrears, life event enrollments, or ACA reporting.
• Experience in a healthcare or similarly regulated environment.

Why Join Us?

Summit Medical Group is East Tennessee’s largest primary care organization with more than 562 providers at 103 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visitwww.summitmedical.com

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.