HR Associate Implementation Specialist

CBIZ; Roanoke (VA); On-site; USD 40,000 - 54,000; Full time

Job summary

CBIZ is seeking a client onboarding support specialist to help new clients onboard and adopt CBIZ HCM services. You will collaborate with internal teams to tailor client configurations, migrate data from legacy systems, and ensure accuracy through internal controls.

Training clients on software will be a key responsibility, with proactive monitoring for issues and trends. The role requires strong communication, attention to detail, and the ability to work both independently and in a team, with

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• At least 3 years in industry or related field.
• Detail-oriented with strong written and verbal communication.
• Proficient with applicable technology and tools.
• Able to work independently and in a team, with travel as needed.

Responsibilities

• Support clients during their onboarding under supervision.
• Understand and address client requirements with internal partners.
• Configure requirements for new client set-up.
• Migrate client data from legacy systems.
• Ensure controls and procedures are followed for accuracy.
• Train clients on software and services.
• Monitor clients for issues with senior guidance.
• Identify client trends and potential problems.

Skills

Attention to detail

Communication skills

Customer relations

Team player

Technology proficiency

Independent worker

Travel willingness

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Job Description

CBIZ’s Human Capital Management (HCM/HCA) division provides comprehensive workforce and HR solutions designed to help organizations attract, retain, and optimize their talent. The team partners with clients across areas such as payroll, benefits administration, HR technology, compliance, and workforce strategy, delivering scalable solutions that support business growth. By combining consultative expertise with technology-enabled services, CBIZ HCM helps clients streamline operations, enhance the employee experience, and drive long-term organizational performance.

Essential Functions And Primary Duties

• Under direct supervision, support clients during their on-boarding experience
• Work with internal business partners to understand and address client requirements
• Evaluating and configuring requirements for new client set-up
• Document and provide solutions for client requirements with guidance from leadership
• Manage and execute the process of migrating client data from legacy system
• Ensure all internal controls and procedures are followed for accuracy
• Ensure clients are trained and fully conversant with software and services
• Pro‑actively monitor clients to identify problematic issues with assistance from senior team members
• Be alert to customer trends and potential problems
• Manage and organize multiple overlapping project deadlines
• Additional responsibilities as assigned

Minimum Qualifications

• High School Diploma or GED required; Bachelor's degree preferred
• 3 years experience in industry or related field
• Acute detail and accuracy skills
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
• Excellent customer relation skills
• Proficient use of applicable technology
• Ability to work in a team environment as well as independently
• Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
• Travel based on client and business needs
• As stated above

About Us

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.