HR Analytics Account Manager

NXTThing RPO; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading recruitment analytics firm in the United States seeks a Mid-Senior level Project Manager to manage client relationships, ensuring satisfaction and retention while driving project implementation. The ideal candidate brings 5+ years of experience in HR technology or client-facing SaaS roles, combined with strong project management and communication skills. Join a small, agile team committed to shaping the future of recruitment analytics.

Qualifications

• 5+ years of experience in HR technology or client-facing SaaS roles.
• Strong project management skills with the ability to manage multiple priorities.
• Familiarity with APIs and SaaS configuration.

Responsibilities

• Own overall client health, satisfaction, and retention.
• Guide and support new client implementations.
• Triage and resolve client issues.

Skills

Project management

HR technology

Communication skills

Solution-oriented mindset

Tools

APIs

CRM tools

Job description

Overview

Talentegy is an enhanced talent analytics platform that optimizes recruitment and talent management by helping companies continuously monitor the candidate and employee experience. We’re reinventing the analytics space by measuring engagement, capturing the voice of talent, and providing detailed EVP and sourcing metrics. The result? Actionable, data-driven insights that give teams and vendors a clear picture of performance — and the tools to improve it.

Remote - US

What You Will Do

Client Relationship Management

• Own overall client health, satisfaction, and retention.
• Serve as the primary point of contact for both direct clients and partners.
• Build trusted advisor relationships by understanding client goals and aligning solutions.

Account Growth & Renewals

• Lead renewal discussions and identify upsell/cross-sell opportunities.
• Provide insights and recommendations that drive ROI for clients.

Implementation & Onboarding

• Guide and support new client implementations with clear planning, communication, and training.
• Ensure clients achieve early wins and long-term adoption.

Project & Delivery Ownership

• Partner cross-functionally with internal teams and client stakeholders to define requirements and success measures.
• Oversee implementation and configuration of Talentegy’s platform.

Technical Support & Troubleshooting

• Triage and resolve client issues, coordinating with product and technical teams as needed.
• Maintain documentation of client configurations, escalations, and resolutions.

Product Partnership

• Capture and communicate client feedback to influence product roadmap decisions.
• Stay informed on new features and ensure clients adopt updates effectively.

What You Bring

• 5+ years of experience in HR technology, recruitment marketing, talent acquisition services, or client-facing SaaS roles.
• Strong project management skills with the ability to manage multiple priorities.
• Familiarity with APIs, integrations, and SaaS configuration.
• Clear, confident communication skills (verbal, written, and presentation).
• Proactive, solution-oriented mindset with the ability to anticipate client needs.
• Comfort working in a dynamic, agile environment.

Bonus Points

• Experience with HR tech platforms, ATS, CRM, or recruitment marketing tools.
• Understanding of talent analytics, employer branding, and candidate experience metrics.
• Data visualization and reporting skills.

Why Join Us

• Be part of a company shaping the future of recruitment analytics.
• Work directly with industry leaders and innovative clients.
• Small, agile team with opportunities to learn and grow.
• Collaborate with a supportive, agile team that values insights and creativity.
• Influence product development based on real-world client needs.

NXTThing RPO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management
• Industries: Staffing and Recruiting; Technology, Information and Media