HR Advisor | Bilingual

CRG; Charlotte (NC); On-site; USD 52,000 - 73,000; Full time

Job summary

CRG is seeking a bilingual HR Advisor in Charlotte, NC to serve as a go-to resource for employees and managers who need guidance on HR policies and workplace questions.

You will assist with employee relations, investigate workplace issues, address pay and benefits questions, and translate documents from Spanish to English as needed, in a fast-paced environment.

Qualifications

• 1–2+ years’ experience as an HR generalist or HR shared services representative in a large company or specific business unit.
• Bilingual in Spanish and English.
• Ability to generate reports, perform queries, research, and create case management files in HR and other company software.
• Ability to prioritize cases, meet deadlines in a fast-paced support environment.
• Strong written and verbal communication.
• Strong interpersonal skills across organizational levels and backgrounds.
• Sound judgment and timely, well-informed decisions.
• Analytical, organizational, and problem-solving skills.
• Collaborative, resourceful, and adaptable to changing priorities.

Responsibilities

• Respond to employee and manager inquiries by phone and through submitted cases, explaining HR policies, procedures, and programs, including disciplinary guidelines, performance management, and benefits.
• Refer payroll and benefits questions outside HR’s scope to the appropriate help desk. Help coordinate resolution when employees upscale unresolved issues.
• Guide managers through difficult or complex employee relations matters.
• Investigate and resolve complaints involving working conditions, disciplinary actions, and other HR matters.
• Research unresolved pay concerns, partnering with operations to address discrepancies and ensure compliance with company policies.
• Translate investigative documents from Spanish to English as needed.

Skills

Bilingual in Spanish and English

Strong written and verbalcommunication

Strong interpersonal skills

Organizational, problem-solving, and分析

Ability to prioritize cases and meet/

Sound judgment and timely decisions

Report generation and HR software use

Job description

About the Role:

As a bilingual HR Advisor, you’ll be a go-to resource for employees and managers, helping them navigate HR policies and find answers to workplace questions. From guiding managers through employee relations concerns to investigating workplace issues and helping resolve pay and benefits questions, you’ll bring clarity and care to each conversation. This role is a great fit for a resourceful problem-solver who enjoys connecting with people and keeping priorities moving in a fast-paced environment.

About the Company:

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating 30+ years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 300 employees within the last 10 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

Responsibilities

• Respond to employee and manager inquiries by phone and through submitted cases, explaining HR policies, procedures, and programs, including disciplinary guidelines, performance management, and benefits.
• Refer payroll and benefits questions outside HR’s scope to the appropriate help desk. Help coordinate resolution when employees upscale unresolved issues.
• Guide managers through difficult or complex employee relations matters.
• Investigate and resolve complaints involving working conditions, disciplinary actions, and other HR matters.
• Research unresolved pay concerns, partnering with operations to address discrepancies and ensure compliance with company policies.
• Translate investigative documents from Spanish to English as needed.

Qualifications

• 1-2+ years’ experience as an HR generalist or HR shared services representative in a large company or specific business unit
• Bilingual in Spanish and English
• Ability to generate reports, perform queries, research, and create case management files in HR and other company software
• Ability to prioritize cases, manage competing deadlines, and meet performance expectations in a fast-paced support environment.
• Strong written and verbal communication skills, including experience preparing reports and business correspondence.
• Strong interpersonal skills and the ability to work effectively with people across all organizational levels and backgrounds.
• Sound judgment and the ability to make timely, well-informed decisions.
• Strong organizational, problem-solving, and analytical skills.
• A collaborative, resourceful approach and the flexibility to adapt to changing priorities.