HR Advisor 3

Deluxe Corporation; Atlanta (GA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Disability coverage

Tuition Reimbursement

Job summary

Deluxe Corporation seeks an HR Advisor III to deliver exceptional employee service, handling inquiries related to benefits, payroll, and policies while supporting HR projects. You’ll work with HR Business Partners and retirees, manage records, and assist with onboarding and policy development in a fast-paced environment.

The role requires strong confidentiality, multi-tasking, and proficiency with MS Office and HR systems; experience with Workday is a plus.

Qualifications

• Education: HS/GED and 4 years of experience or Associate’s and 2 years of experience.
• Experience: 2-year prior customer service experience working with confidential data; 1 year in Human Resources; proficiency in Word, PowerPoint, Teams, Outlook and Excel.
• Experience with Case Management Tracking Systems.
• Preferred: Bachelor's degree in Human Resources, Management, or Business
• Minimum 2 years in HR Operations, Customer Service, or Talent Acquisition; familiarity with Workday.

Responsibilities

• Respond to daily HR inquiries through various service channels with accurate HR information.
• Resolve complex cases using knowledge in benefits, payroll, compliance; escalate with HR Partners as needed.
• Coordinate and facilitate new employee orientation sessions at hub locations and virtually.
• Maintain HR databases and systems ensuring data integrity and accuracy.
• Contribute to development and implementation of HR policies and procedures.

Skills

Customer service

Confidential data handling

HR policies

Multi-tasking

Education

HS/GED

Associate's degree

Bachelor's degree (preferred)

Tools

Microsoft Word

PowerPoint

Teams

Outlook

Excel

Workday

Job description

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

The HR Advisor III is responsible for providing exceptional customer service to employees, HR Business Partners as well as Deluxe retirees, by addressing their HR-related inquiries and concerns. This role involves handling a high volume of calls and emails, resolving issues related to benefits, payroll, and company policies, and maintaining accurate records of all interactions.

Additionally, the HR Advisor III provides project and administrative support to the Human Resources team, ensuring efficient operations in key HR functions. The HR Advisor III will have expertise in multiple areas of human resources, such as payroll, benefits, and compliance, and will serve as a resource for escalations and additional support within the team.

Job Responsibilities

• Respond to daily HR inquiries through various service channels, providing accurate information about HR policies and procedures in a timely manner.
• Resolve more complex cases drawing on own knowledge in functional areas such as benefits, payroll, compliance and by using appropriate resources. Engage HR Business Partners where appropriate. Assists other members of the team with escalations of more complex inquiries assuming an informal lead role.
• Coordinate and facilitate new employee orientation sessions at various hub locations and virtually, ensuring new hires are effectively integrated into the organization.
• Assist in the maintenance and management of HR databases and systems, ensuring data integrity and accuracy.
• Contribute to the development and implementation of HR policies and procedures, providing feedback and suggestions for improvement.
• Perform any other duties as assigned to support the HR team’s goals and objectives.
• Provide comprehensive project support to the Human Resources (HR) team as needed, ensuring that all tasks are completed efficiently and effectively. This includes assisting with various HR projects, coordinating schedules, and managing related documentation.

Basic Qualifications

• Education: HS/GED and 4 years of experience or Associate’s and 2 years of experience

• Experience: 2-year prior customer service experience working with confidential data, 1 year in Human Resources Proficiency in Microsoft Word, PowerPoint, Teams, Outlook, and Excel
• Experience with Case Management Tracking Systems

Preferred Qualifications

• Education: Bachelor's degree in Human Resources, Management, or Business

• Experience: Minimum of 2 years in an HR Operations role, Customer Service, or Talent Acquisition
• Familiarity with Workday
• This role requires an individual who can manage multiple tasks while maintaining professionalism and confidentiality.

Additional Basic Qualifications

Must be 18 years of age or older

Compensation

The compensation range for this position is $26.00 - $30.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].