HR Administrator

CU*Answers; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

CU*Answers is seeking an organized HR Administrative Support professional to assist the HR team with daily tasks and ongoing projects. This role backs up the Recruiter and collaborates with HR Generalists to support onboarding, benefits, and payroll initiatives.

You will maintain accurate records across HR systems, assist with audits, and help prepare materials for meetings and employee communications.

Qualifications

• High School diploma or GED; 1–2 years in HR or admin preferred.
• Four-year degree in HR or business fields preferred.

Responsibilities

• Provide administrative support to HR operations (mail, data entry, filing, new employee records).
• Maintain employee records across HR systems and databases.
• Track documentation for HR projects (EAP, 90-day reviews, leaves, handbook acknowledgements, attendance, bonuses, pay increases).
• Coordinate logistics for company-wide employee meetings with the VP of HR.

Skills

Microsoft Office

Organization

Prioritization

Verbal communication

Written communication

Independence

HRIS

Payroll systems

Applicant tracking

Education

High school diploma or GED

Bachelor's degree in HR / Business

Tools

HRIS

Payroll platforms

Applicant tracking systems

Job description

POSITION SUMMARY:

This position provides essential administrative support to the Human Resources team by assisting with day-to-day tasks and ongoing departmental projects. The individual will serve as a backup to the Recruiter, supporting all aspects of recruiting and onboarding new employees, and will work closely with HR Generalists to help execute education, benefits, and payroll initiatives across the organization. This role plays a key part in maintaining accurate records, ensuring smooth internal processes, and supporting employees and managers with general HR-related needs.

ESSENTIAL JOB FUNCTIONS:

• Perform a wide range of administrative duties to support HR operations, including managing mail, entering background check information, filing, setting up new employee records, updating data for reports, and organizing payroll-related documents.
• Keep employee records accurate and current across all HR systems and databases.
• Assist in tracking and maintaining documentation for annual HR projects such as EAP usage, 90-day reviews, leave of absence records, handbook acknowledgements, attendance records, bonuses, and pay increases.
• Coordinate logistics for company-wide employee meetings in collaboration with the VP of HR, including scheduling, communication, and event setup.
• In collaboration with the VP of HR, help prepare presentation materials for employee meetings by compiling content from various contributors.
• Support onboarding tasks for new hires and serve as a backup to the Recruiter for orientation sessions and related processes.
• Follow established procedures for records retention, leaves of absence, unemployment claims, and workers’ compensation, supporting the HR Generalist as needed.
• Assist with the coordination and scheduling of employee development and training programs across the organization.
• Maintain organized HR filing systems—both physical and electronic—for CU*Answers, Xtend, and eDOC.
• Receive and distribute incoming HR-related mail and paperwork to appropriate team members.
• Help collect and organize documents required for internal and external audits throughout the year.
• Provide basic system support for HR platforms such as payroll, benefits enrollment, the intranet site, and organizational charts.
• Respond to employee questions about HR processes, benefits, scheduling tools like employee education, and general inquiries by directing them to the appropriate resources or team member.
• Support the implementation of HR programs and initiatives by helping with planning, communication, and administrative follow-through at the direction of the VP of HR.
• Perform additional duties as assigned to support organizational goals and evolving business needs.

JOB SPECIFICATIONS:

• High School graduate, GED, or equivalent work experience. Equivalent work experience equal to 1-2 years of prior office experience in Human Resources, business administration, or general office.
• Four‑year degree in business‑related field (specifically Human Resources) is preferred.
• Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
• Excellent organizational skills.
• Ability to effectively handle multiple priorities and meet deadlines.
• Excellent verbal and written communication skills; ability to compose single correspondence or other materials as directed.
• Ability to take initiative and work independently.
• Excellent verbal and written communication skills.
• Experience with Human Resources Information System (HRIS), payroll platforms, and applicant tracking systems preferred.
• Ability to deal with external clients as well as internal staff.
• Excellent attention to detail and accuracy.
• Ability to use discretion when dealing with sensitive or confidential data.
• Ability to work effectively with other CU*Answers teams.
• Ability to operate telephone, photocopier, fax machines and PC workstation.
• Regular and predictable attendance.
• Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.
• Ability to travel by auto or plane to multiple locations throughout the United States including but not limited to client sites, other building locations, general errands, etc. This travel could be multiple times per day, once daily, weekly, monthly, or annually.
• Possess a valid driver’s license with an insurable driving record.