HR & Administration Generalist

ACCSCIENT; Norcross (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Career development opportunities

Job summary

ACCSCIENT in Norcross, GA seeks an organized HR & Benefits Coordinator to support benefits administration, HR operations, employee support, data analytics, and reporting across multiple portfolio companies in a fast-paced tech environment.

Responsibilities include managing benefits with enrollment, eligibility, and records; maintaining HRIS/ADP data, assisting with open enrollment, audits, and vendor coordination; providing timely employee service and documentation; contributing to process

Qualifications

• Bachelor’s degree in HRM, business admin, or related field.
• Minimum 5+ years in HR administration, benefits administration, HR operations, or related coordinator-level support.
• Benefits administration, HRIS, ADP, bwift, and HR reporting experience desirable.
• Proficiency with HRIS and benefits data; ADP and bwift knowledge preferred.

Responsibilities

• Support day-to-day administration of employee benefit programs (Medical, Dental, Vision, Life, Disability, 401(k), FSA/HSA, EAP, Wellness).
• Process enrollments, life events, updates, terminations, and related benefit transactions accurately.
• Maintain benefits records, carrier files, eligibility data, and HRIS/payroll information; assist with audits.
• Respond to routine benefits questions and escalate complex issues to HR leadership and vendors.
• Assist with benefits evaluation, budgeting, data gathering, and process improvements.
• Coordinate with Payroll and Finance to resolve benefit-related issues.
• Open enrollment support, employee education, and information sessions.
• Document HR/benefits workflows and support continuous improvement.

Skills

HR administration

Employee relations

Data reporting

Communication skills

Education

Bachelor’s degree in Human Resource Management, Business Administration, or a related field

Tools

ADP

bswift

HRIS

Job description

We are seeking a highly organized, detail-oriented, and proactive HR & Benefits Coordinator to support day-to-day benefits administration, HR operations, employee support, data analytics, reporting, and administrative processes. This coordinator-level role will help ensure accurate benefits transactions, responsive employee service, timely HR data updates, and effective coordination with internal stakeholders, benefits vendors, payroll, and HR leadership across a portfolio of companies in a fast-paced technology environment.

Key Responsibilities:

Benefits Administration, HRIS & Process Coordination:

• Support the day-to-day administration of employee benefit programs including: Medical, Dental, Vision, Life & Disability, Retirement/Savings (401(k)), FSA/HSA, Employee Assistance Programs- EAP, Wellness and Well-being Programs , and Voluntary Benefits programs.
• Process enrollments, qualifying life events, beneficiary updates, terminations, and related benefit transactions accurately and timely.
• Maintain benefits records, enrollment documentation, carrier files, eligibility data, and HRIS/ADP/payroll/benefits system information; bswift experience is a plus.
• Respond to routine employee benefits and HR program questions and elevate complex issues to HR leadership, brokers, carriers, vendors, payroll, or appropriate stakeholders.
• Assist HR leadership with benefits evaluation, annual planning/budgeting, data gathering, timelines, follow-up, and process/automation improvements.
• Partner with Payroll and Finance to resolve benefit-related issues.
• Support annual benefits planning and budgeting processes by compiling data, tracking timelines, coordinating materials, and assisting with follow-up items.
• Partner with Payroll and Finance teams to resolve benefit-related issues.
• Identify opportunities to improve and document HR/benefits processes, automation, efficiency, and service delivery.

Open Enrollment, Employee Education, Leave & Wellness:

• Support annual open enrollment through employee materials, communications, system/vendor coordination, enrollment tracking, employee education, and follow-up on incomplete elections.
• Prepare benefits for communications and coordinate employee presentations, webinars, and information sessions.
• Coordinate employee presentations, webinars, and information sessions regarding benefits programs.
• Administer employee leave program processes including : FMLA, disability leave, paid parental leave and other statutory/company-sponsored leave processes.
• Partner with stakeholders to support wellness initiatives aimed at improving employee health, engagement, and productivity.
• Serve as day-to-day point of contact for benefit providers, consultants, brokers, and third-party administrators; elevate complex issues appropriately.
• Track vendor service issues, renewal timelines, documentation, follow-ups, service levels, and contractual obligations.
• Assist with periodic reviews of plan effectiveness and utilization trends.

Benefits Compliance, Documentation & Reporting:

• Support compliance with applicable federal, state, and local benefits regulations through accurate records, required notices, regulatory tracking, and appropriate escalation.
• Maintain compliance documentation related to ERISA, ACA, COBRA, HIPAA, IRS regulations, and applicable labor and benefits legislation.
• Support audits and compliance reviews by gathering records, organizing documentation, tracking requests, and coordinating follow-up.
• Compile and summarize benefits utilization, participation, cost trends, HR metrics, and report data for HR leadership and stakeholders.
• Prepare benefits/HR metrics, dashboards, and regular reports; track market trends and benchmark benefits against industry standards.

HR Operations, Employee Support & Administrative Support:

• Respond to routine HR inbox inquiries professionally and timely; provide general guidance and elevate sensitive matters to HR leadership.
• Document employee concerns accurately, maintain confidentiality, and route workplace concerns or disputes to HR leadership for appropriate review.
• Apply HR policies and procedures consistently and elevate policy interpretation questions when needed.
• Support onboarding, offboarding, employee record maintenance, employment verifications, and related administrative activities with accurate HRIS and benefits updates.
• Maintain employee records and compliance documentation; support audits, employee events, training sessions, communications, and related HR administration.
• Process employment verifications and respond to routine administrative requests accurately and timely.
• Coordinate employee events, training sessions, communications, and related HR administrative support activities.
• Support audit preparation by gathering records, organizing documentation, tracking requests, and coordinating follow-up items.

Recruitment Support:

• Support Talent Acquisition by posting open roles, sourcing and screening candidates, and scheduling interviews.
• Perform other duties as needed.

Qualifications, Skills & Core Competencies:

Education:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field.

Experience:

• Minimum 5+ years in HR administration, benefits administration, HR operations, or related coordinator-level support. Benefits administration, HRIS, ADP, bswift, and HR reporting experience highly desirable.

Benefits & HR Administration:

• Working knowledge of HR policies, benefits administration, open enrollment processes, employee support practices, and transaction accuracy.

HRIS, Systems & Reporting:

• Proficiency with HRIS and benefits systems, including ADP; bswift preferred. Ability to maintain accurate HRIS/benefits data and summarize reports.

Employee Service & Communication:

• Strong communication and interpersonal skills with a customer-service mindset and professional, accurate, timely responses.

Confidentiality, Compliance & Judgment:

• Strong attention to detail, sound judgment, and discretion with confidential employee, HR, benefits, and compliance information.

Organization & HR Operations:

• Exceptional organizational and time-management skills with accurate execution across onboarding, offboarding, records, and administrative support.
• Ability to coordinate with benefits vendors, brokers, carriers, payroll, and internal stakeholders.

Continuous Improvement:

• Ability to identify opportunities to improve HR/benefits workflows, documentation, efficiency, and employee service.

Success Measures & KPIs Timeline / KPI:

First 90 Days:

• Build relationships with HR leadership, payroll, benefits vendors, brokers, carriers, and internal stakeholders; understand key processes, escalation paths, and service expectations.
• Develop working knowledge of HRIS, benefits systems, open enrollment, carrier workflows, employee inquiry handling, and routine HR operations.
• Accurately and timely process routine benefits transactions, employee inquiries, HRIS updates, onboarding/offboarding tasks, and required documentation with appropriate guidance or escalation.

6–12 Months:

• Serve as a dependable benefits and HR operations resource for employee questions, benefit navigation, HRIS updates, documentation, and process support.
• Identify, document, and help improve at least one benefit or HR operations process to strengthen accuracy, timeliness, service, documentation, or compliance support.
• Support benefits administration, employee service, reporting, compliance documentation, vendor coordination, and routine HR operations across portfolio companies with increasing accuracy, consistency, and independence.

Ongoing KPIs:

• Benefits enrollment and transaction accuracy
• Timely processing of benefit changes, QLEs, terminations, and employee updates
• HRIS, payroll, and benefits system data accuracy
• Responsive resolution or escalation of routine employee benefits and HR inquiries
• Complete, organized benefits, HR, audit, and compliance documentation
• Timely benefits, HR operations, and reporting support for HR leadership and stakeholders
• Open enrollment communications, tracking, follow-up, and vendor coordination
• Onboarding, offboarding, employee record, and administrative task completion

Integrity | Diversity | Empathy | Empowerment

What We Offer?

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Positive, inclusive, and collaborative work environment.

Candidate Profile — What Success Looks Like:

• Highly organized, detail-oriented, proactive, and service-oriented.
• Comfortable balancing benefits administration, HR operations, employee support, reporting, and vendor coordination.
• Strong judgment and confidentiality when handling employee information and sensitive HR matters.
• Data-accurate and process-focused, with the ability to identify improvements and work effectively across stakeholders.