HR Account Manager

HorseShoe Beverage Company; Indianapolis (IN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Axiom Human Resource Solutions is seeking an entry-level HR/payroll resource based in Indianapolis, Indiana, offering hybrid work. The role emphasizes employee relations, onboarding, benefits administration, compliance, and payroll operations using UKG Ready.

You will support multiple client relationships and handle diverse HR tasks. The candidate should be organized with strong communication, payroll knowledge, and the ability to manage details in a fast-paced environment, contributing to

Qualifications

• 2-4 years of experience in human resources, payroll, benefits administration, employee relations, HR compliance, HRIS, or workforce management.
• Experience working directly with clients in a service-oriented environment.
• Knowledge of federal and state employment laws, HR best practices, employee relations processes, payroll regulations, benefits administration, and compliance documentation.
• Strong understanding of payroll processing and tax reporting requirements.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Experience with UKG Ready or similar HCM/payroll platforms preferred
• Professional HR or payroll certification (PHR, SHRM-CP, CPP, FPC, or equivalent).
• Experience in benefits administration and leave management.
• Clear communication and client education
• Sound HR judgment, discretion, and ability to handle sensitive employee and client matters professionally
• Customer support and relationship management
• Ability to support multiple HR disciplines
• Strong understanding of HR compliance, employee relations, benefits, leave administration, and employee lifecycle processes
• Problem-solving and adaptability
• Attention to detail and accountability
• Empathy and patient

Responsibilities

• Serve as the primary HR point of contact for assigned clients, providing guidance and support across employee relations, onboarding, benefits, compliance, leave administration, policies, payroll, and workforce management.
• Process payroll accurately and timely while ensuring compliance with applicable regulations.
• Support employees and managers with questions related to payroll, benefits, policies, onboarding, leave administration, and employment practices.
• Administer employee benefits, open enrollment, and related system updates.
• Support full-cycle employee lifecycle activities, including recruiting coordination, new hire onboarding, employee changes, performance support, separations, and offboarding documentation.
• Support employee relations matters, investigations, and performance management processes.
• Provide HR guidance to clients on employee handbook interpretation, workplace policies, documentation standards, disciplinary processes, and best practices for managing employee concerns.
• Assist with HR compliance activities, including I-9 administration, E-Verify processes, required postings, personnel file maintenance, wage and hour considerations, and employment documentation.
• Partner with clients to identify HR process improvements, recommend practical solutions, and support consistent application of policies and procedures across their workforce.
• Maintain compliance with federal, state, and local employment laws and regulations. Support quarter-end and year-end activities, including payroll tax filings and employee reporting.
• Coordinate leave administration, unemployment claims, workers' compensation, and other HR programs.
• Manage employee records, documentation, reporting, and system maintenance within UKG Ready.
• Troubleshoot issues, resolve client concerns, and collaborate with internal teams to deliver effective solutions.
• Build strong client relationships by providing exceptional service, guidance, and education.
• Perform other related duties and responsibilities as assigned to support client and business needs.

Skills

HR payroll

Client services

Payroll processing

Onboarding

Policy guidance

HRIS

Leave management

Communication skills

Education

HR certification (PHR/SHRM-CP/CPP/FPC)

Tools

UKG Ready

HRIS

E-Verify

Payroll systems

Job description

• Location 9400 Priority Way West Drive,Indianapolis, IN, 46240,United States
• Job Category Client Services
• Relocation Expense Covered No
• Employee Type Exempt
• Manage Others No

About Axiom Human Resource Solutions

We don’t believe in “one size fits all.” Instead, we provide unique solutions. We take the time to fully assess the client’s operation in order to contribute towards their goals becoming reality. We dig in and find the practices that prohibit our clients from being its efficient, effective, and productive best. And then we tailor a solution. Our goal is to help our clients Win with technology. We help that happen through experience and a dedicated staff who makes it a priority to customize programs that address our clients’ unique business needs.

Our Values

Absolute Communication

Xuberant

Initiative

Ownership

In this role, you will support businesses by serving as a trusted HR and payroll resource, with a strong emphasis on core human resources functions including employee relations, onboarding, benefits administration, compliance, leave management, policy guidance, and employee lifecycle support. You will also manage payroll operations and leverage the UKG Ready platform and related technologies to deliver exceptional client service while helping organizations streamline their HR, payroll, and workforce management processes. This is an entry level, hybrid position based out of Indianapolis, Indiana

The ideal candidate is an organized HR professional with strong human resources knowledge, payroll understanding, sound judgment, exceptional customer service skills, and the ability to manage multiple client relationships while supporting a wide range of employee and employer needs.

This role requires flexibility and may include additional responsibilities necessary to support client success and business objectives

Key Responsibilities

• Serve as the primary HR point of contact for assigned clients, providing guidance and support across employee relations, onboarding, benefits, compliance, leave administration, policies, payroll, and workforce management.
• Process payroll accurately and timely while ensuring compliance with applicable regulations.
• Support employees and managers with questions related to payroll, benefits, policies, onboarding, leave administration, and employment practices.
• Administer employee benefits, open enrollment, and related system updates.
• Support full-cycle employee lifecycle activities, including recruiting coordination, new hire onboarding, employee changes, performance support, separations, and offboarding documentation.
• Support employee relations matters, investigations, and performance management processes.
• Provide HR guidance to clients on employee handbook interpretation, workplace policies, documentation standards, disciplinary processes, and best practices for managing employee concerns.
• Assist with HR compliance activities, including I-9 administration, E-Verify processes, required postings, personnel file maintenance, wage and hour considerations, and employment documentation.
• Partner with clients to identify HR process improvements, recommend practical solutions, and support consistent application of policies and procedures across their workforce.
• Maintain compliance with federal, state, and local employment laws and regulations. Support quarter-end and year-end activities, including payroll tax filings and employee reporting.
• Coordinate leave administration, unemployment claims, workers' compensation, and other HR programs.
• Manage employee records, documentation, reporting, and system maintenance within UKG Ready.
• Troubleshoot issues, resolve client concerns, and collaborate with internal teams to deliver effective solutions.
• Build strong client relationships by providing exceptional service, guidance, and education.
• Perform other related duties and responsibilities as assigned to support client and business needs.
• Core Service Areas of the Role:

• Payroll Processing & Tax Administration
• Benefits Administration & Open Enrollment
• Employee Handbook & Policy Guidance
• HR Compliance Documentation & Personnel File Management
• Recruitment & Onboarding
• Employee Relations & Performance Management
• HR Compliance & Policy Support
• Employee Coaching, Corrective Action & Workplace Issue Support
• Leave Administration (FMLA, ACA, I-9, E-Verify)
• Employee Lifecycle Management
• Client Support & Advisory Services

Qualifications

• 2-4 years of experience in human resources, payroll, benefits administration, employee relations, HR compliance, HRIS, or workforce management.
• Experience working directly with clients in a service-oriented environment.
• Knowledge of federal and state employment laws, HR best practices, employee relations processes, payroll regulations, benefits administration, and compliance documentation.
• Strong understanding of payroll processing and tax reporting requirements.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Experience with UKG Ready or similar HCM/payroll platforms preferred
• Professional HR or payroll certification (PHR, SHRM-CP, CPP, FPC, or equivalent).
• Experience in benefits administration and leave management.
• Clear communication and client education
• Sound HR judgment, discretion, and ability to handle sensitive employee and client matters professionally
• Customer support and relationship management
• Ability to support multiple HR disciplines
• Strong understanding of HR compliance, employee relations, benefits, leave administration, and employee lifecycle processes
• Problem-solving and adaptability
• Attention to detail and accountability
• Empathy and patient

Success Metrics

• Accuracy and timeliness
• Client satisfaction and retention
• Reduction of payroll and HR-related errors
• Client adoption and effective use of the UKG Ready platform
• Quality and accuracy of documentation and reporting
• Successful quarter-end and year-end processing