HQS Inspections Lead - Housing Programs

South Middlesex Opportunity Council, Inc.; Framingham, Northern (MA, KY); Hybrid; USD 57,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Life Insurance & AD&D

Medical benefits

Retirement plan

Job summary

South Middlesex Opportunity Council, Inc. in Framingham, MA seeks an Inspections Manager to lead the HQS Rental Assistance inspections team, ensuring efficient workflows and strict regulatory compliance.

You will supervise inspectors, coordinate unit inspections, and drive staff training and performance. The role requires 1–2 years in housing programs, HQS familiarity, and experience managing a team, with a focus on safety and quality.

Qualifications

• Bachelor's Degree preferred.
• 1-2 years of housing program experience; 1-2 years managing staff preferred.
• Knowledge of Excel, Windows, Word and PC’s.
• Ability to work in a very high volume and productivity environment.
• Valid Mass. Driver’s License and insurance.
• Nan McKay HQS Certification required.
• Future HQS Certifications as required.

Responsibilities

• Day-to-day supervision of the HQS Inspectors and HQS Coordinator.
• Oversee scheduling and completion of thorough HQS inspections of new units, existing units, and reinspection of those units.
• Assist the Rental Assistance Director of Federal Programs in development and implementation of new programmatic practices and forms for streamlining, processing, and uniformity.
• Monitor various types of inspections by conducting audit inspections.
• Verify unit compliance based on health and safety requirements.
• Conduct trainings for new staff and ongoing trainings for existing staff in relation to HQS/EOHLC regulations.
• Manage the responsibilities of the HQS Inspections Coordinator and enter all Inspection data as necessary into the YARDI Software System module.
• Maintain all necessary compliance rules related to Lead Paint Letters of Compliance by evaluating all LOC documents to verify their authenticity.
• Manage and maintain a process to ensure that all property owners/landlords comply with Inspection related rules and regulations.
• Assist staff with escalated issues or complaints.
• Develop and maintain positive relationships with stakeholders including EOHLC, landlords, tenants, RAP Billing, Program Reps, RAFT, and other programs.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Skills

Staff management

Time management

Communication skills

Excel

Windows

Word

Education

Bachelor's Degree preferred

Nan McKay HQS Certification

Mass. Driver's License

Job description

South Middlesex Opportunity Council, Inc. in Framingham, MA seeks an Inspections Manager to lead the HQS Rental Assistance inspections team, ensuring efficient workflows and strict regulatory compliance.

You will supervise inspectors, coordinate unit inspections, and drive staff training and performance. The role requires 1–2 years in housing programs, HQS familiarity, and experience managing a team, with a focus on safety and quality.