HQ Office Assistant

Pet Paradise; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Pet Day Camp Discount

Pet Boarding Discount

Vet Care Discounts

Paid Time Off

401(k) with Match

Health/Dental/Vision Insurance

DailyPay

Adoption Assistance

Fitness Reimbursement

Employee EAP

Job summary

Pet Paradise is seeking a dedicated Office Assistant to join our headquarters team in Jacksonville, FL. This role supports the Executive Management Team with scheduling, travel coordination, and daily office operations, ensuring a smooth, customer-focused work environment.

You will manage front desk activities, handling calls, mail, purchases, facilities, and onboarding support for new hires. A strong communicator with organized, detail-oriented habits will thrive in our fast-growing, pet-loving

Qualifications

• 3+ years of work experience performing administrative tasks in a professional office environment.
• Associate's degree preferred (Business Admin, Office Management, or related).
• Working knowledge of Microsoft Office 365 suite (Outlook emphasized).
• Basic level understanding of IT and office equipment.

Responsibilities

• Perform administrative, clerical, and organizational support activities in a professional environment.
• Greeting visitors and handling inbound/outbound calls and mail communications.
• Negotiating purchases of office supplies and equipment per policy and budget.
• Managing facilities, access keys, inventory, kitchen, and reception duties; liaison with building management.
• Coordinating catering, menus, budgets, and day-of logistics.
• Maintaining office areas, equipment layout, décor, and housekeeping.

Skills

Prioritization

Multitasking

Communication

Decision making

Education

Associate's degree preferred

Tools

Microsoft Office 365

Outlook

IT basics

Job description

WE ARE PET PEOPLE!

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member s the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

We are currentlysearchingfor an Office Assistanto join our headquarters team in the San Marco area of Jacksonville, FL!

The HQ Office Assistant is responsible for all front office activities at the company's corporate office, including managing the reception are a and kitchen, purchasing requests, mailings, facilities, and overall coordination. They will support the Executive Management Team (EMT) with administrative tasks, such as scheduling meetings and coordinating travel, and ensure the office runs smoothly. The ideal candidate is a great communicator with strong organizational skills, a high level of trustworthiness, and a positive and service-minded attitude to support a customer-centric, high-growth business.

ESSENTIAL FUNCTIONS:

• Performing administrative, clerical, and organizational support activities, ensuring the efficient utilization of office services and equipment, in a professional and productive working environment.
• Greeting visitors, attending to inbound and outbound phone calls, and handling various mail and electronic communications, both internally and externally.
• Negotiating the purchase of office supplies and furniture, office equipment, etc., in accordance with company purchasing policies and budgetary restrictions.
• Responsible for facilities and day-to-day operations, including managing and distributing building access keys, supply requests and inventory, kitchen and reception cleanliness, and serving as liaison with building management.
• Coordinating all catering requests, managing menus, budgets, and day-of logistics.
• In charge of the maintenance and alteration of office areas and equipment, as well as layout, décor, arrangement and housekeeping of office facilities.
• Communicating professionally to office personnel with building updates, emergency procedures, equipment status changes, etc.
• Assisting with new hire uniforms and other needs of resort and clinic employees.
• Tracking inventories and ordering items as needed within budget guidelines.
• Leading administrative efforts for planning company events at the HQ office.
• Supporting onboarding of new hires by ensuring proper equipment, supplies, business cards, and workstation set-up.
• Delivering administrative support to all departments at the corporate office.
• Participating as needed in special department and company projects.
• Some local travel in the Jacksonville area may be required.

QUALIFICATIONS:

• 3+ years of work experience performing administrative tasks in a professional office environment.
• Associate's degree preferred (preferably in Business Administration, Office Management, or related discipline).
• Working knowledge of Microsoft Office 365 suite of products (especially Outlook).
• Basic level understanding of IT and other office equipment.
• Skilled at prioritizing, multitasking, effectively communicating, and making office-level decisions.
• Organized, detail-oriented team player who can work independently as needed.
• Ability to lift office and kitchen products and supplies, up to 20 lbs.
• Work Monday through Friday during normal business hours, on-site at Pet Paradise HQ.
• Authorized to work in the US without sponsorship and ability to pass a criminal background check.

Check out our Perks & Benefits!

• Complimentary Pet Day Camp!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• Discounted Veterinary Care and Grooming Services
• Paid Time Off
• 401(k) Savings Plan with Company Match
• Health (with company-funded HSA option), Dental and Vision Insurance
• On-demand Pay with DailyPay
• Dog/Cat Adoption Assistance and Pawternity Leave
• Fitness Reimbursement
• Community Perks Discounts
• Employee Assistance Program (EAP) with added mental health benefit

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.