HPSC- Home Health Intake Office Assistant

Frontpoint Health; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health, dental, and vision insurance

Paid holidays

Professional growth opportunities

Job summary

Frontpoint Health in Amarillo, TX is seeking a detail-oriented Home Health Intake Office Assistant to support daily operations in a busy home health agency. The role focuses on processing referrals, maintaining patient records in EMR systems, coordinating admissions with clinical staff, and assisting with payroll and general office duties while upholding HIPAA standards.

Ideal candidates have 1–2 years of healthcare intake experience and strong Microsoft Office skills, excellent communication,

Qualifications

• High school diploma or GED required.
• Medical office or administrative training is preferred.
• Minimum of 1–2 years of experience in a home health agency, hospital intake department, or medical office.
• Experience with home health referrals and intake processes preferred.
• Experience with document management, scanning, filing, and uploading records into EMR systems.
• Payroll or payroll support experience is preferred.
• Knowledge of Medicare, Medicaid, and commercial insurance is a plus.

Responsibilities

• Receive, review, and process new patient referrals.
• Coordinate patient admissions with clinical staff and referral sources.
• Verify patient demographics, insurance information, and required documentation.
• Upload physician orders, medical records, insurance documents, and other patient information into the EMR system.
• Maintain accurate and organized electronic and paper patient files.
• Scan, file, fax, and upload documents promptly and accurately.
• Answer incoming phone calls and provide excellent customer service to patients, families, physicians, and referral sources.
• Track referrals and communicate admission status with the appropriate team members.
• Assist with payroll preparation by reviewing timesheets, collecting required documentation, and submitting payroll information accurately and on time.
• Perform general office duties including data entry, copying, emailing, scheduling, and ordering office supplies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Provide administrative support to the Director of Nursing, Administrator, and office staff as needed.

Skills

Organizational skills

Attention to detail

Microsoft Office

EMR experience

Communication skills

Multitasking

Teamwork

Confidentiality

Customer service

Education

High school diploma or GED

Medical office/administrative training

Tools

EMR software

Payroll processes

Job description

Job Description: Home Health Intake Office Assistant

Job Title: Full Time - Home Health Intake Office Assistant

Location: Amarillo, TX, 79106

Agency: High Plains Senior Care

Job Summary

We are seeking a detail-oriented and organized Home Health Intake Office Assistant to support our growing home health agency. The ideal candidate will have experience in home health or hospital intake and be responsible for processing referrals, maintaining patient records, assisting with payroll, and providing administrative support to ensure efficient daily operations.

Essential Duties And Responsibilities

• Receive, review, and process new patient referrals.


• Coordinate patient admissions with clinical staff and referral sources.


• Verify patient demographics, insurance information, and required documentation.


• Upload physician orders, medical records, insurance documents, and other patient information into the electronic medical record (EMR) system.


• Maintain accurate and organized electronic and paper patient files.


• Scan, file, fax, and upload documents promptly and accurately.


• Answer incoming phone calls and provide excellent customer service to patients, families, physicians, and referral sources.


• Track referrals and communicate admission status with the appropriate team members.


• Assist with payroll preparation by reviewing timesheets, collecting required documentation, and submitting payroll information accurately and on time.


• Perform general office duties including data entry, copying, emailing, scheduling, and ordering office supplies.


• Maintain patient confidentiality and comply with HIPAA regulations.


• Provide administrative support to the Director of Nursing, Administrator, and office staff as needed.

Qualifications

Education

• High school diploma or GED required.


• Medical office or administrative training is preferred.

Experience

• Minimum of 1–2 years of experience in a home health agency, hospital intake department, or medical office.


• Experience with home health referrals and intake processes preferred.


• Experience with document management, scanning, filing, and uploading records into EMR systems.


• Payroll or payroll support experience is preferred.


• Knowledge of Medicare, Medicaid, and commercial insurance is a plus.

Skills And Abilities

• Excellent organizational and time-management skills.


• Strong attention to detail and accuracy.


• Proficient in Microsoft Office (Word, Excel, Outlook).


• Experience using electronic medical records (EMR) systems.


• Excellent communication and customer service skills.


• Ability to multitask and work in a fast-paced environment.


• Ability to work independently and as part of a team.


• Professional, dependable, and able to maintain strict confidentiality.

Work Environment

• Office-based position within a home health agency.


• Frequent interaction with referral sources, physicians' offices, insurance representatives, patients, caregivers, and clinical staff.

Benefits

• Competitive pay


• Paid time off


• Health, dental, and vision insurance


• Paid holidays


• Opportunities for professional growth and advancement