HPC/AI BU District Service Manager

Hewlett Packard Enterprise; Central City (CO); Remote; USD 120,000 - 160,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a HPC/AI BU District Service Manager. This remote role oversees on-site technical teams, manages customer relationships, and drives service delivery across multiple sites. Regular site visits and a ~35% travel requirement are expected.

Candidates should have 5–10 years in customer support in technical environments with proven managerial abilities, plus a Bachelor’s degree or equivalent experience. Strong communication is essential.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5–10 years of related customer support experience in a technical environment with managerial abilities.
• 3–10 years of small to medium team leadership (3–25 people).
• Strong communication and relationship-building skills with peers, staff, leaders, and customers.

Responsibilities

• Plan, direct, and monitor operational activities of a technical on-site team.
• Coordinate customer escalations and issues across field teams.
• Provide guidance on process improvements aligned with business strategy.
• Ensure full understanding of service contracts and terms.
• Identify and close risks to SLA and customer satisfaction.
• Manage KPIs and provide routine status updates to the Geo Lead.
• Maintain relationships with customers and sales teams; site visits with travel.

Skills

Team leadership

Customer relationship

Project coordination

Operational planning

Communication

Education

Bachelor’s degree or equivalent experience

Job description

HPC/AI BU District Service Manager

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

We have the flexibility to manage our work and personal needs.

Key Responsibilities

• Work closely with the Site Team Leads to plan, direct, and monitor operational/tactical activities of technical on-site team.
• Manage / coordinate customer escalations, and escalations of technical, process, or materials issues encountered by field team.
• Provide guidance on process improvements and recommend changes in alignment with business tactics and strategy for area of responsibility.
• Responsible for the full understanding of the service contract and associated terms and conditions.
• Proactively identify, report on, and close risks to Service Level Agreement (SLA) or customer satisfaction.
• Meet business and operational targets by managing core site and business metrics - Key Performance Indicators (KPIs).
• Routine status updates to Services Geo Lead (Director).

Customer & Relationship Management

• Establish and manage relationships with customers.
• Establish and maintain close collaborative relationship with the sales account team and stakeholders.
• Regularly visit sites to field teams and customers (approximately 35% travel).
• Integrate technical knowledge and business understanding to create solutions for customers.

Team Management

• Direct manager of site team personnel across multiple field sites (typically 1-6 sites, 10-25 people including site leads).
• Recruit and support development of direct staff members.
• Provide coaching and leadership to assigned technical staff.
• Manage administrative activities such as one-on-one feedback, annual performance reviews, payroll, approving of time off, promotion nomination packages, etc.
• Proactively gauge current and 6–12-month outlook of required head count, considering site revenue and budget (HPE IT, payroll, benefits, leave, etc.).

Qualifications & Experience

• Bachelor’s degree preferred or equivalent experience.
• Five to ten years of related experience in customer support in a technical environment with proven managerial abilities.
• 3-10 years of small to medium team (3-25 people) team lead experience as HPC Field Team Lead or similar.
• 360-degree relationship and communication to peers, junior staff, leaders, and customers.
• Additional training and/or a security clearance depending on customer.

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We have the flexibility to manage our work and personal needs. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

– The estimated job application period closure is November 30 2026; HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.