HP Indigo Field Service Engineer

Hewlett Packard Enterprise; San Francisco, Northern (CA, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Holidays and paid time off

Job summary

Hewlett Packard Enterprise is seeking a Field Service Engineer in the San Francisco Bay Area with up to 50% travel. You will service HP Indigo digital printing presses, perform onboard diagnostics, upgrades, and operator training, and work with customers to minimize downtime and maximize performance.

The role requires hands-on mechanical, electrical, and electronic expertise, strong communication skills, and the ability to teach end users and partner technicians.

Qualifications

• 4+ years of related field service experience preferred.
• Experience with HP Indigo or digital printing systems is advantageous.
• Strong technical mindset and ability to learn quickly.

Responsibilities

• Maintain exceptional customer satisfaction by identifying technical needs and delivering timely resolutions.
• Perform advanced mechanical, electrical, and electronic diagnostics, troubleshooting, and repair for HP Indigo presses.
• Install, commission, upgrade, train operators, and conduct preventive maintenance.
• Participate in ramp-up training and provide hands-on instruction for customers and service partners.
• Use monitoring tools to identify issues and recommend preventive actions to minimize downtime.
• Document service work, parts usage, and updates; ensure safety and data confidentiality.
• Operate with minimal supervision, identify root causes and share insights with the team.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Electronic troubleshooting

Field service management

Test equipment use

Preventive maintenance

Safety standards

System commissioning

Operating system fundamentals

Customer relationship management

Effective communication

Teaching/coaching

Hand tools usage

Education

High School Diploma or GED or technical certification

Tools

HP Indigo press knowledge

Diagnostics equipment

Job description

HP Indigo Field Service Engineer**Description -****About the Role**As an **HP Indigo Field Service Engineer**, you will serve as a technical expert supporting our customers across the San Francisco Bay Area. In this hands‐on, customer‐facing role, you will deliver advanced mechanical, electrical, and electronic support for HP Indigo digital printing presses—ensuring reliable operation, minimizing downtime, and maximizing customer satisfaction.This position requires a strong technical mindset, independence in the field, and a commitment to continuous learning. You will also participate in ramp‐up training and develop skills to teach end users and service partners, building your capabilities as both a technician and a trainer.**This role requires up to 50% travel** throughout the region for on‐site service.**The candidate must sit out of the San Francisco Bay Area.****Key Responsibilities****Customer Support & Relationship Management*** Maintain exceptional customer satisfaction by identifying technical needs, clarifying requirements, and delivering timely resolutions.* Manage customer‐relation issues with professionalism, escalating concerns as needed to ensure proper follow‐through.* Serve as the primary on‐site and remote support contact for HP Indigo press customers.**Technical Diagnostics, Repair & Service Delivery*** Perform advanced mechanical, electrical, and electronic diagnostics, troubleshooting, and repair for HP Indigo digital print systems.* Conduct system installation, commissioning, upgrades, operator training, and preventive maintenance.* Support a diverse range of customer environments, including standard and specialized systems.**Training & Ramp-Up Development*** Participate in structured **ramp‐up training** to build deep technical knowledge of Indigo systems.* Learn to **deliver technical instruction and operator training** for customers and authorized service providers.* Grow into a role capable of providing hands‐on teaching, workflow guidance, and best‐practice coaching.**Proactive Monitoring & Issue Prevention*** Use monitoring tools and methodologies to identify early performance issues and recommend preventive actions.* Help optimize press performance to reduce downtime and improve customer operations.**Documentation & Operational Excellence*** Maintain accurate and complete documentation of service work, parts usage, software updates, and technical reports.* Collaborate with cross‐functional teams to drive process improvements aligned with global service standards.* Ensure compliance with safety protocols, data confidentiality requirements, and operational policies.**Independent Execution & Problem Solving*** Manage daily service activities with minimal supervision, applying sound judgment and technical expertise.* Identify root causes, implement corrective actions, and share technical insights with the broader service team.**Education & Experience*** High School Diploma, GED, technical certification, or equivalent hands‐on training.* **4–6+ years of related field service experience**, ideally involving HP products, industrial printers, electromechanical systems, digital printing equipment, or other mission‐critical industrial machinery.**Preferred Knowledge & Skills****Technical Skills*** Electrical, mechanical, and electronic troubleshooting* Electromechanics & automation* Field service management* Test equipment use* Preventive maintenance* Safety standards & EHS* System commissioning and installation* Operating system fundamentals**Professional Skills*** Customer relationship management* Effective communication* Process improvement* Learning agility & digital fluency* Results orientation* Ability to teach and coach operators* Comfort working with hand tools and industrial systemsThe pay range for this position is **$25** to **$38** USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:** HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including;* 4-12 weeks fully paid parental leave based on tenure* 13 paid holidays* 15 days paid time off (US benefits overview)