Houston ,TX Bench Technician I

sglottery; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Scientific Games Corporation in Wisconsin is seeking a Bench Technician I to repair lottery terminals and peripherals, and provide field support. The role involves assisting with shipping, receiving, and ensuring upgrades are completed.

You will help maintain inventory levels, enter repair data, and support field staff while upholding customer service standards in a fast-paced environment.

Qualifications

• Associate's degree or 1-3 years in related field.
• Ability to communicate with all levels of personnel.
• Ability to work all shifts, overtime, weekends.
• Lifts up to 100 lbs and moves heavy equipment.
• Proficient with Windows and basic hardware tech.

Responsibilities

• Performs repair functions on lottery terminals and peripherals under direct supervision.
• Provide technical assistance via phone and on-site support.
• Responsible for ensuring repaired equipment is reliable and upgrades are completed (ECOs).
• Ensures field personnel are inventoried with an adequate terminal level.
• Ships defective boards, sub assemblies and other equipment in a timely manner.
• Enter repair data into Bench Repair database daily or as needed.
• Maintains an acceptable level of customer service.
• Helps develop diagnosing and repair capabilities of field staff.
• Performs routine maintenance on company vehicle.

Skills

Technical troubleshooting

Communication skills

Windows navigation

Teamwork

Physical endurance

Education

Associate's Degree in related field

High school diploma or GED

Tools

Windows OS

Bench repair tooling

Basic hardware repair

Job description

Position Summary

The Bench Technician 1 is responsible for the repair of the Lottery terminals and their associated peripherals. The position provides technician support to the field, emergency field support with service calls, assisting with shipping and receiving, and providing parts inventory control to the site in which they work.

Responsibilities/Essential Functions

• Performs repair functions associated with the Lottery terminal and all associated peripherals under direct supervision.


• Provide technical assistance via phone and on-site support.


• Responsible for ensuring all equipment repaired at bench is reliable and all updagrades (ECO's) are completed.


• Ensures that the field personnel is inventoried with an adequate terminal level.


• Ships defective boards, sub assemblies, and any other equipment in a timely manner.


• Ability to compile and analyze statistical information relating to field service efficiency.


• Assists in escalated situations where additional staffing is required in the field to help with service calls, bench repair, or special events.


• Provides inventory control of all terminal, peripheral, communications parts and consumables


• Enters all repair data into Bench Repair database daily or as needed.


• Maintains an acceptable level of customer service.


• Helps to develop the diagnosing and repair capabilities of the field staff


• Performs routine maintenance on company vehicle.


• Maintains an acceptable driving record in accordance with the motor vehicle policy.


• Performs additional duties and responsibilities as assigned.

Position Requirements/Skills & Abilities

• An Associate's Degree in related field or 1-3 years of equivalent experience.


• Ability to communicate with all levels of personnel.


• Ability to work all shifts.


• Ability to work overtime.


• Ability to work holidays and weekends.


• Ability to lift and move up to 100 lbs.


• Ability to push, pull, and maneuver heavy equipment in excess of 500 pounds.


• Ability to climb onto or off a ladder.


• Intermediate computer software and hardware technologies. Must be able to navigate through Windows.


• Ability to quickly learn and understand new technologies.

Job Level Description

Accountable for all or significant portion of a function.

Qualifications

Education: Must have a high school diploma or equivalency.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games Corporation and its affiliates (collectively, 'SG') are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal