Houston - OCM Consultant III

Lancesoft; Houston (TX); On-site; USD 229,233,000 - 234,963,000; Full time

Job summary

Lancesoft seeks an OCM Consultant III for a 12+ month engagement in Houston, TX. You will translate IT leadership direction into actionable change management tasks and coordinate with project leadership, SMEs, and business stakeholders.

Responsibilities include developing change management plans, conducting readiness discussions, creating communications and training materials, tracking risks, and ensuring go-live readiness. Strong communication and organizational skills are essential for success.

Qualifications

• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments, prioritize work, meet deadlines and follow through on commitments.
• Ability to work effectively with technical SMEs, business stakeholders, project teams, and employees at varying levels of the organization.
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, SharePoint, and Teams.

Responsibilities

• Translate direction from IT Leadership, project leadership, OCM leadership and technical SMEs into actionable OCM tasks and deliverables.
• Gather information about system, process, role, and organizational changes and convert it into clear, audience-focused materials.
• Create and maintain change management plans, activity trackers, schedules, risks, issues, and dependencies.
• Conduct interviews, working sessions, and impact discussions with project team members and SMEs.
• Document changes to processes, systems, roles, responsibilities, and user experiences.
• Identify people-side risks, readiness concerns, resistance points, and adoption barriers; recommend practical mitigation actions.
• Develop and maintain stakeholder lists, audience maps, impact assessments, and readiness information.
• Create and execute communications and engagement activities using appropriate channels for each audience.
• Draft communications, presentations, FAQs, talking points, newsletters, job aids, quick-reference guides, and other supporting materials.
• Develop and maintain communications tools such as Teams and SharePoint sites.
• Support train-the-trainer activities, end-user training logistics, training delivery, and follow-up activities as needed.
• Coordinate reviews and approvals with SMEs, project leads, business representatives, and communications partners.
• Facilitate meetings, workshops, focus groups, readiness discussions, and job-impact sessions.
• Track completion of OCM activities and elevate delays, decisions, risks, or unresolved dependencies.
• Support go-live readiness activities, adoption measurement, reinforcement, and post-implementation follow-up.
• Collect feedback from users and stakeholders and adjust OCM activities based on findings.
• Maintain organized project documentation and provide concise status updates to OCM and project leadership.
• Share lessons learned and reusable materials with the broader OCM team.

Skills

Strong written and verbal沟通 skills

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Word

PowerPoint

Excel

Outlook

SharePoint

Teams

Azure DevOps

Job description

Job Details Position: OCM Consultant III Duration: 12+ Months Pay Rate: $80.00 - $82.00 on w2

Job Responsibilities

Reporting Relationship Reports to: Program Manager with dotted line to OCM Mgmt team Works closely with: Project leadership, technical SMEs, business stakeholders, communications, training, and impacted user groups

Key Responsibilities

• Translate direction from IT Leadership, project leadership, OCM leadership and technical SMEs into actionable OCM tasks and deliverables.
• Gather information about system, process, role, and organizational changes and convert it into clear, audience-focused materials.
• Create and maintain change management plans, activity trackers, schedules, risks, issues, and dependencies.
• Conduct interviews, working sessions, and impact discussions with project team members and SMEs.
• Document changes to processes, systems, roles, responsibilities, and user experiences.
• Identify people-side risks, readiness concerns, resistance points, and adoption barriers; recommend practical mitigation actions.
• Develop and maintain stakeholder lists, audience maps, impact assessments, and readiness information.
• Create and execute communications and engagement activities using appropriate channels for each audience.
• Draft communications, presentations, FAQs, talking points, newsletters, job aids, quick-reference guides, and other supporting materials.
• Develop and maintain communications tools such as Teams and SharePoint sites.
• Support train-the-trainer activities, end-user training logistics, training delivery, and follow-up activities as needed.
• Coordinate reviews and approvals with SMEs, project leads, business representatives, and communications partners.
• Facilitate meetings, workshops, focus groups, readiness discussions, and job-impact sessions.
• Track completion of OCM activities and elevate delays, decisions, risks, or unresolved dependencies.
• Support go-live readiness activities, adoption measurement, reinforcement, and post-implementation follow-up.
• Collect feedback from users and stakeholders and adjust OCM activities based on findings.
• Maintain organized project documentation and provide concise status updates to OCM and project leadership.
• Share lessons learned and reusable materials with the broader OCM team.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• Two or more years of experience supporting organizational change management, communications, training, implementation, project coordination, or a related discipline.
• Practical experience creating and executing communications, training, readiness, or stakeholder engagement activities.
• Ability to work from strategic direction and independently complete detailed execution work.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments, prioritize work, meet deadlines, and follow through on commitments.
• Ability to work effectively with technical SMEs, business stakeholders, project teams, and employees at varying levels of the organization.
• Strong active listening, facilitation, collaboration, and relationship-building skills.
• Ability to explain technical or process changes in clear, practical language.
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, SharePoint, and Teams.

Preferred Qualifications

• Experience supporting IT implementations, system migrations, process transformations, or other technology-enabled changes.
• Track record of delivering scalable OCM plans for multiple projects simultaneously.
• Experience developing job aids, quick-reference guides, training content, presentations, or employee communications.
• Experience supporting readiness assessments, stakeholder analysis, change impact assessments, or adoption measurement.
• Familiarity with ADO (Azure DevOps) or similar planning tools.

Success Measures

Success in this role will be demonstrated through: Demonstration of active listening skills. OCM deliverables completed accurately and on schedule. Clear, practical communications and training materials delivered to the right audiences. Timely identification and escalation of readiness risks, dependencies, and adoption barriers. Effective coordination with project teams, SMEs, and business stakeholders. Strong participation in training, engagement, and readiness activities. Willingness to ask meaningful questions following thoughtful personal investigations. Reliable follow-through, organized documentation, and transparent status reporting.