Housing Triage & Prevention Specialist

London Borough of Bexley; Bexley (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Coaching & mentoring programmes

Pension scheme

Annual leave & bank holidays

Job summary

London Borough of Bexley is seeking a Triage & Prevention Officer for its Housing Service. The role involves helping residents facing housing difficulties, including those at risk of homelessness.

You will handle a varied caseload, balance priorities, and make decisions that affect residents and families, while working within council hybrid arrangements. The successful candidate will need strong communication, empathy, and decision-making skills, with the ability to work well in a team and

Qualifications

• Experience in Housing Options or homelessness services is welcome but not required.
• Transferable skills from housing, social care, welfare benefits or customer services are considered valuable.
• Ability to maintain professional boundaries while showing empathy and understanding.

Responsibilities

• Stay calm under pressure while managing a varied caseload.
• Carry out difficult conversations with residents with clarity and honesty.
• Support residents through housing crises to achieve sustainable outcomes.
• Explain decisions clearly and manage expectations professionally.
• Work collaboratively with colleagues to find practical housing solutions.

Skills

Communication

Empathy

Difficult conversations

Resilience under pressure

Decision making

Organisational skills

Problem solving

Teamwork

Willingness to learn

Job description

London Borough of Bexley is seeking a Triage & Prevention Officer for its Housing Service. The role involves helping residents facing housing difficulties, including those at risk of homelessness.

You will handle a varied caseload, balance priorities, and make decisions that affect residents and families, while working within council hybrid arrangements. The successful candidate will need strong communication, empathy, and decision-making skills, with the ability to work well in a team and