Student Services Professional II

Stanislaus State; Turlock (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

Stanislaus State in Turlock, CA seeks a Housing & Residential Education professional to advise residents and support student engagement in the residential community. You will coordinate staff development, administer conduct processes, and collaborate with campus partners to foster student success.

The role emphasizes interviewing and basic counseling techniques, program planning, and effective communication within a university setting.

Qualifications

• Education: four-year college degree in behavioral sciences or related field.
• Two years of professional experience in student services or related field.
• Master's degree may substitute for one year of professional experience.

Responsibilities

• Advise residents on academic, personal, behavioral, and community concerns.
• Conduct individual meetings and utilize counseling techniques to resolve issues.
• Coordinate resident assistant training, development, and staff meetings.
• Document interactions, conduct matters, referrals, and follow-up actions.
• Respond to crises as part of on-call rotation and coordinate support across campus.
• Collaborate with campus partners to support residential operations and student success.

Skills

Advising skills

Crisis intervention

Program planning

Communication skills

Education

Bachelor's degree in behavioral sciences or related field

Master's degree may substitute for experience

Job description

Position Summary

Full‑time temporary position available on or after September 6, 2026 for Housing & Residential. Appointment will be made for one year from date of hire with the possibility of reappointment and/or becoming permanent based on budget, department needs, and job performance.

This position’s responsibilities are carried out under general supervision. The incumbent is responsible for performing moderately complex professional Student Services work requiring the application of knowledge and judgment in interpreting policies, procedures, and professional standards. The position supports student success and engagement within the residential community through advisement, student support, conduct administration, crisis response, and the implementation of residential education programs and services. Duties include providing advisement using interviewing and basic counseling techniques, planning and coordinating moderately complex programs and activities, recommending solutions to student and program‑related issues, and serving as a resource within the assigned area of expertise. The incumbent exercises independent judgment within delegated authority, collaborates with campus partners and student staff, and may serve as a lead person.

Job Duties

• Provide guidance and interpretation of Housing, Residential Education, and university policies and procedures.
• Conduct individual meetings with residents regarding academic, personal, behavioral, and community concerns.
• Utilize interviewing, conflict resolution, and basic counseling techniques to assist students in resolving concerns.
• Assist students in evaluating options and identifying appropriate courses of action.
• Facilitate roommate agreements, conflict mediation, and community standards conversations.
• Refer students to campus and community resources as appropriate.
• Document student interactions, conduct matters, referrals, and follow‑up actions.
• Administer assigned residential conduct cases and maintain accurate case documentation.
• Coordinate resolution of student concerns involving multiple campus departments.
• Participate in care, conduct, and behavioral intervention meetings.
• Serve in an on‑call rotation and respond to student crises, emergencies, and policy violations.
• Recommend appropriate interventions to support resident success and well‑being.
• Assist with the recruitment, selection, training, and development of Resident Assistants.
• Provide coaching, mentoring, and support to assigned Resident Assistants.
• Conduct regular staff meetings and individual development meetings with Resident Assistants.
• Monitor staff performance and provide feedback regarding established expectations and responsibilities.
• Coordinate Resident Assistant duty schedules and operational assignments.
• Deliver training sessions on Housing procedures, university policies, and compliance requirements.
• Collect, compile, and analyze data to support assessment and operational decision‑making.
• Prepare written reports summarizing findings and recommendations.
• Monitor implementation of approved procedures and established practices.
• Recommend process improvements to enhance service delivery and operational effectiveness.
• Support occupancy management, room changes, opening and closing processes, and departmental initiatives.
• Collaborate with facilities, custodial, maintenance, and campus partners to support residential operations and student success.
• Plan, coordinate, and implement residential education programs, workshops, and outreach initiatives.
• Facilitate community‑building activities that support student engagement, belonging, and learning.
• Coordinate educational programming aligned with Residential Education learning outcomes.
• Conduct outreach to residents to assess needs and encourage participation in community activities.
• Coordinate program logistics and collaborate with campus partners and stakeholders.
• Develop implementation plans and timelines for assigned programs and initiatives.
• Monitor participation and engagement trends and recommend enhancements to program effectiveness.
• Conduct post‑event assessments and summarize outcomes and recommendations.
• Serve as a resource regarding assigned Housing and Residential Education programs and services.
• Participate on committees and workgroups supporting program implementation and service enhancement.
• Assist with recruitment, orientation, welcome programs, leadership development, and retention initiatives.
• Reconcile program‑related expenses and maintain records within delegated authority.
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• At the direction of appropriate administrator, may provide support to other areas as needed.
• The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
• Other duties as assigned.

Minimum Qualifications

Education: Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Experience: Two (2) years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

Preferred Qualifications

• Two (2) years of professional experience working in Housing and Residential Life, Residence Education, or a closely related Student Affairs functional area within higher education.
• Bachelor's degree in Higher Education, Student Affairs, Counseling, Psychology, or a closely related field.
• Prior experience in a CSU or higher education setting.
• Experience recruiting, training, supervising, or mentoring student employees, paraprofessional staff, or student leaders.
• Experience applying student development theory, learning outcomes, or residential curriculum models within a higher education setting.
• Experience administering student conduct processes, conflict resolution, or behavioral intervention practices in a residential or student‑facing environment.
• Experience working with diverse student populations in a higher education setting and supporting initiatives that promote student engagement, belonging, and success.

Knowledge, Skills, Abilities

• Working knowledge of the practices, procedures and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long‑range program improvements.
• Ability to obtain factual and interpretive information through interviews.
• Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
• Ability to advise students individually and in groups on routine matters where required.
• Ability to recognize multicultural, multi‑sexed and multi‑aged value systems and work accordingly.
• Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.

Special Conditions

• Position may be required to travel.

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary Range

Anticipated starting salary will be $5,083 per month plus excellent paid benefits. Salary will depend on the qualifications of the successful finalist. (Full range: $5,083 - $7,228 per month.)

Compensation & Benefits

Commensurate with qualifications and experience. As a member of the 23‑campus CSU System, we offer an extremely competitive benefits package that includes, but is not limited to, outstanding vacation, health, dental, and vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Room and board are provided as part of the compensation package, in addition to salary and applicable benefits.

Background Clearance Notice

Satisfactory completion of a background check (which includes checks of employment records, education records, criminal records, civil records; and may include motor vehicle records, professional licenses, and sex offender registries, as position requires) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last seven years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered veteran status, or any other protected status. All qualified individuals are encouraged to apply. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised 7/21/17, as a condition of employment.

Applicants requiring necessary accommodations to the application process may contact the Human Resources Department at (209) 667‑3351. California Relay Service is available at (800) 735‑2922 voice and (800) 735‑2929 TDD. As a federal contractor, we are committed to attracting a diverse applicant pool. Please consider completing the Voluntary Self‑Identification of Disability form (your response will not be shared with the search committee) at: Voluntary Self‑Identification of Disability PDF Form.

CSU Stanislaus hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The CSU is a state entity whose business operations reside within the State of California. The CSU prohibits hiring employees to perform CSU‑related work outside California.