Housing & Support Services Program Lead

Just Compassion of East Washington County; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Just Compassion of East Washington County is seeking a Program Supervisor to oversee daily operations of housing and supportive services, including HRSN and tenancy supports. You will supervise frontline staff, ensure compliance, and support high-quality service delivery for participants.

The role partners with leadership, CCOs, and community partners to strengthen program performance, documentation, billing readiness, and continuous improvement.

Qualifications

• Minimum of one year supervisory or leadership experience in a nonprofit, healthcare, housing, or human services setting.
• Strong communication, organizational, and problem-solving skills.
• Experience supervising staff, coordinating services, or leading program operations.
• Ability to manage multiple priorities and adapt to changing program needs.
• Commitment to trauma-informed care, housing-first principles, and equitable service delivery.

Responsibilities

• Supervise and support case managers, billing specialists, and other program staff.
• Provide coaching, performance feedback, training, and professional development opportunities.
• Monitor staff workloads, service delivery, and participant outcomes.
• Ensure staff documentation is accurate, timely, and compliant with program and funding requirements.
• Collaborate with administrative staff to support quality assurance processes and billing readiness.
• Support compliance with Medicaid, HRSN, and other program requirements as applicable.
• Develop and implement workflows, procedures, and operational practices that support efficient service delivery.
• Monitor program performance and identify opportunities for improvement.
• Support data collection, reporting, audits, and monitoring activities.
• Serve as a liaison with Coordinated Care Organizations (CCOs), healthcare partners, community organizations, and other stakeholders.
• Assist with implementation of services, and program expansion initiatives.
• Participate in strategic planning and organizational initiatives.

Skills

Supervisory experience

Communication skills

Organizational skills

Problem-solving

Staff coaching

Adaptability

Trauma-informed care

Education

Bachelor's degree in Social Work or related field

Job description

Just Compassion of East Washington County is seeking a Program Supervisor to oversee daily operations of housing and supportive services, including HRSN and tenancy supports. You will supervise frontline staff, ensure compliance, and support high-quality service delivery for participants.

The role partners with leadership, CCOs, and community partners to strengthen program performance, documentation, billing readiness, and continuous improvement.