Housing & Support Officer – Frontline Safety & Wellbeing

YMCA St Paul's Group; Rossford (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free gym access

Discounts from major retailers and S

Free access to well-being and CounI

The ability to work from a range of ou

Career development programmes to help

Family-friendly policies to help you

Life Assurance (permanent contracts)

Job summary

YMCA St Paul’s Group in London seeks a friendly housing advisor to deliver exceptional customer service as the first point of contact for residents and visitors. Duties include reception tasks, handling calls, payments, and coordinating repairs while upholding health and safety standards.

The role combines frontline service with safeguarding responsibilities, including first aid and fire marshal duties, welcoming new residents, addressing concerns, and reporting issues.

Responsibilities

• Exceptional Customer Service: As the frontline representative, you'll provide a consistently excellent customer service experience. Your interactions are crucial in creating a lasting positive impact on all, especially our residents and their networks.

Job description

YMCA St Paul’s Group in London seeks a friendly housing advisor to deliver exceptional customer service as the first point of contact for residents and visitors. Duties include reception tasks, handling calls, payments, and coordinating repairs while upholding health and safety standards.

The role combines frontline service with safeguarding responsibilities, including first aid and fire marshal duties, welcoming new residents, addressing concerns, and reporting issues.