Housing Stability & Tenancy Support Specialist

Milton Keynes City Council; United States; Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Great holiday benefits

Local Government Pension Scheme

Family friendly policies

Health benefits program

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is recruiting a Tenancy Sustainment Officer to support vulnerable residents, prevent homelessness and sustain tenancies. You will assess needs, coordinate with Adult Social Care and partners, and manage complex cases with home visits and welfare checks.

We value early intervention, safeguarding awareness, and a person-centred approach. This role is part of our Housing Operations service, with site-based and flexible home-based options depending on the category of role.

Responsibilities

• Manage a varied caseload of vulnerable and at-risk tenants, assessing their needs and agreeing tailored plans that help them sustain their tenancy.
• Provide early support where issues such as rent arrears, anti-social behaviour, hoarding, safeguarding concerns, mental health needs or substance misuse could put a tenancy at risk.
• Work collaboratively with housing colleagues, Adult Social Care, health services, voluntary organisations and other partners to coordinate support and help prevent homelessness, eviction and tenancy breakdown.
• Lead complex tenancy sustainment cases, carry out home visits and welfare checks, identify risks and safeguarding concerns, and make referrals to specialist services where needed.
• Help residents access welfare benefits, financial inclusion services, employment support and community resources, as well as delivering pre‑tenancy training on tenant rights, landlord responsibilities and being a good neighbour.
• Maintain clear and accurate case records, analyse information and use learning from your casework to demonstrate outcomes and help improve the service. You'll bring significant relevant experience or equivalent expertise gained through working with vulnerable residents in social housing, housing management or a support setting, including managing complex cases and delivering successful tenancy sustainment outcomes.

Job description

Milton Keynes City Council is recruiting a Tenancy Sustainment Officer to support vulnerable residents, prevent homelessness and sustain tenancies. You will assess needs, coordinate with Adult Social Care and partners, and manage complex cases with home visits and welfare checks.

We value early intervention, safeguarding awareness, and a person-centred approach. This role is part of our Housing Operations service, with site-based and flexible home-based options depending on the category of role.