Housing Stability & Service Coordination Specialist

HRCSB; Harrisonburg (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

HRCSB in Harrisonburg, VA is seeking a Service Coordination Specialist to assist individuals in the Permanent Supportive Housing (PSH) program, helping them achieve stability and connect to needed services.

You will conduct assessments, develop service plans, coordinate with housing staff and providers, and advocate for clients, with training in SOAR and related skills. The role involves documentation, compliance, and ongoing client support.

Qualifications

• Knowledge of community resources and housing-first models.
• Strong communication, problem-solving, and crisis management skills.
• Basic computer literacy and word processing skills.
• Must be able to lift up to 25lbs.

Responsibilities

• Conduct assessments to determine individual needs and goals.
• Develop and implement individual service plans, regularly assessing progress.
• Provide ongoing support to individuals to help them maintain housing stability.
• Assist participants with activities of daily living, such as budgeting, setting up appointments, transportation to food banks and health care appointments, and accessing healthcare.
• Link participants with appropriate community-based services including mental health, substance use treatment, medical care, employment services, and legal assistance.
• Serve as the primary point of contact for individual housing staff and service providers.
• Monitor and ensure the participant is connected to necessary services and advocate on their behalf when needed.
• Address immediate concerns, such as eviction threats or personal crises, and respond to emergency situations
• Support clients and the PSH team with the move-in and move-out process.
• Provide or facilitate access to immediate support services in times of crisis.
• Advocate on behalf of clients to access benefits, resources or legal protections.
• Documentation and reporting: Maintain accurate and up-to-date client records in compliance with program requirements and confidentiality regulations. Complete all necessary documentation for participants’ involvement in the PSH program, including but not limited to housing stabilization plan, individualized service plan, and contact notes.
• Track progress towards goals and document service delivery.
• Work closely with other PSH team members and support service providers to ensure comprehensive care. Serves as a backup to PSH Case Manager and Housing Specialists to ensure service continuity
• Will be trained and certified as an SSI/SSDI Outreach, Access, and Recovery (SOAR) specialist.
• Conducts annual apartment inspections to ensure the housing meets Housing and Urban Development (HUD) Quality Standards for PSH participants.
• Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
• Participates in treatment team meetings for PSH participants as appropriate.
• In collaboration with the PSH Supervisor, ensures the program is adhering to Housing First principles and the permanent supportive housing model.
• Uses Evidence-Based Practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care in the provision of services.
• Make effective use of available technology, including computers, e-mail, voice mail, and electronic health records.
• Maintain effective relationships with co-workers and customers based on courtesy, compassion, and respect.
• Perform other duties as agency needs require.

Skills

Strong communication skills

Crisis management

Problem-solving

Knowledge of community resources

Housing-first model familiarity

Confidentiality handling

Basic computer literacy

Education

Bachelor’s degree in human services/related specialty

Job description

HRCSB in Harrisonburg, VA is seeking a Service Coordination Specialist to assist individuals in the Permanent Supportive Housing (PSH) program, helping them achieve stability and connect to needed services.

You will conduct assessments, develop service plans, coordinate with housing staff and providers, and advocate for clients, with training in SOAR and related skills. The role involves documentation, compliance, and ongoing client support.